Memory Care Coordinator

About the role

The Memory Care Coordinator will provide individualized, person-centered care coordination and operational support for the Memory Support Center while ensuring residents experience the highest possible physical, emotional, social, and psychosocial well-being. Coordinate clinical and administrative processes, support regulatory compliance, oversee documentation, collaborate with interdisciplinary teams, and champion the Halcyon philosophy of care.

Responsibilities

• Champion Pacific Retirement Services (PRS) culture by ingraining our Mission ("Empower people to lead meaningful lives as they age"), Vision ("Shaping a future where aging is embraced as an opportunity to thrive"), and Core Values ("We Speak Up, We Step Up, We Lift Up, We Team Up") in all aspects of your role.
• Understand the importance of resident rights in healthcare as well as the community as a whole and advocate for operations, processes, and decisions that are in resident’s best interests.
• Coordinate resident admissions, assessments, service planning, care conferences, and quarterly physician orders.
• Review resident documentation, alerts, behaviors, weights, vital signs, and other clinical information to identify changes requiring follow-up.
• Maintain accurate resident records, forms, MAR/TAR documentation, and computerized systems.
• Communicate proactively with residents, families, healthcare providers, and interdisciplinary team members to coordinate care and resolve concerns.
• Provide operational support by answering phones, coordinating appointments and transportation, and maintaining office workflows.
• Assist with quality assurance, regulatory compliance, infection prevention, and environmental rounds.
• Support orientation, education, and ongoing coaching of Memory Support staff while reinforcing the Halcyon philosophy of care.
• Assist with scheduling, work assignments, and day-to-day coordination of Memory Support operations.
• Promote resident choice, dignity, privacy, and independence in all interactions.
• Participate in quality improvement initiatives, policy implementation, and assigned committees.
• Provide on-call support as assigned and perform other duties as needed.

Requirements

• Minimum two years of experience working with older adults, preferably in memory care or long-term care.
• Knowledge of dementia care, Residential Care Facility regulations, and person-centered care practices.
• Current CPR and First Aid certification (or ability to obtain).
• Strong written, verbal, organizational, and computer skills.
• Ability to prioritize, exercise sound judgment, and work independently while collaborating with interdisciplinary teams.
• Food Handler's Card and ability to satisfy criminal background requirements, as applicable.

Qualifications

• High school diploma or equivalent.
• Valid driver’s license and reliable transportation.

Skills

• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong attention to detail and organizational skills.
• Proficiency in Microsoft Office Suite.

Benefits

Medical Insurance: Choose from multiple plans for you and your dependents, effective the 1st of the month after hire, with premiums subsidized for employees
Health Savings Account (HSA): We contribute $$ to help cover your medical expenses. Funds roll over and are yours to keep!
Flexible Spending and Dependent Care Account (FSA): Set aside pre-tax dollars to pay for eligible expenses and help lower your out-of-pocket costs
Dental & Vision Insurance: Bundled coverage and multiple options, with premiums subsidized for employees
Life and AD&D Insurance: Company-provided coverage to help protect you and your loved ones
Paid Time Off (PTO): Use it as you earn it—take time off when you want or choose PTO+ for extra pay.
401(k) with 4% Employer Match: Boost your retirement savings with every paycheck!
Profit Sharing Plan: We contribute to profit sharing plan, helping you build savings based on company performance.
Employee Cafeteria: Convenient onsite dining with a variety of meal options, including discounted meals for employees.
Free! Access to our onsite fitness center and pool
Scholarships: Funded by residents to support your education and professional growth.
Employee Referral Bonus Program: Invite your friends to join our team and score $$ when they’re hired
Free access to our onsite fitness center
ORCA bus pass or offsite garage parking, highly subsidized
Pet Insurance: Keep your furry family members healthy with voluntary coverage
Employee Appreciation: We value and recognize your contributions through bonuses, events, and other rewards that celebrate your hard work.
Resident Appreciation Bonus: An annual “thank you” from our residents recognizing your service and dedication.