Membership Specialist-OAS, Intermediate

We need to output only HTML fragment with sections: headings

for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must include only sections that have real specific content. Remove boilerplate, navigation, legal, EEO, etc. Also remove duplicated lines. Must preserve all substantive info. We need to parse the posting. Key info: - Working Title: Membership Specialist - Job Class: Office and Administrative Specialist, Intermediate - Agency: Minnesota Zoological Garden - Job ID: 97147 (should not be heading; can be in short p or dropped) - Location: Apple Valley - Telework Eligible: No - Full/Part Time: Full-Time - Regular/Temporary: Unlimited - Who May Apply: Open to all qualified job seekers - Date Posted: 09/25/2026 - Closing Date: 10/8/2026 - Hiring Agency/Seniority Unit: Minnesota Zoological Garden / Zoological Gardens-AFSCME - Division/Unit: Strategy & Engagement / Sales Box Office & Membership / Membership - Work Shift/Work Hours: Day Shift; 8:30 A.M. - 4:00 P.M.; plus occasional event, weekend coverage based on business needs. - Days of Work: Monday - Friday - Travel Required: No - Salary Range: $21.12 - $28.01 / hourly; $44,098 - $58,484 / annually - Classified Status: Classified - Bargaining Unit/Union: 206 - Clerical/AFSCME - Work Area: All others - FLSA Status: Nonexempt - Designated in Connect 700 Program for Applicants with Disabilities: Yes Then description: "The work you'll do is more than just a job..." etc. Then duties: "Duties Include But Are Not Limited To Operates the office administration of the Minnesota Zoo Membership Program..." etc. Then Minimum Qualifications: list bullet points. Then Preferred Qualifications: list bullet points. Then Physical Requirements: bullet list. Then Additional Requirements: paragraph. Then Benefits: list of benefits. Then other sections: "About Minnesota Zoological Garden" etc. We need to produce sections: About the role (maybe from description), Responsibilities (duties), Requirements (minimum qualifications), Qualifications (maybe preferred?), Skills (maybe from minimum qualifications?), Benefits, Pay, Schedule. We must not repeat job title as heading. We can include metadata in a short p. We must not include sections with filler like "commensurate with experience". Not present. We need to decide which sections to include. We have: - About the role: could be the introductory paragraph about work you'll do, mission, etc. Also "About Minnesota Zoological Garden" could be separate but maybe combine. - Responsibilities: duties list. - Requirements: minimum qualifications. - Qualifications: preferred qualifications. - Skills: maybe we can extract skills from minimum qualifications (customer service, computer, math, data processing, organization, problem solving, English). Could be a separate Skills section but we might combine with Requirements. However instruction: prefer a few substantive sections over many thin ones. So maybe combine Requirements and Skills into one? But they ask to use headings for those categories if content exists. We could have sections: About the role, Responsibilities, Minimum Qualifications, Preferred Qualifications, Benefits, Pay, Schedule. That's many but each substantive. But we need to avoid thin sections. Each of those has content. Pay: we have salary range. Schedule: we have work shift/hours, days of work, occasional event/weekend coverage. Benefits: we have list. Thus we can include those sections. We must not include Job ID etc as heading; we can put in a short p at top. We must output only HTML fragment, no /, no markdown fences. Let's craft. Structure:

Job ID: 97147 | Location: Apple Valley | Full-Time | Day Shift; 8:30 A.M.‑4:00 P.M. (Mon‑Fri) with occasional event/weekend coverage | Salary: $21.12‑$28.01 /hr ($44,098‑$58,484 /yr)

Then sections:

About the role

... (the paragraph about work you'll do, mission, etc.)

Maybe also include "About Minnesota Zoological Garden" as part of About the role? Could add another paragraph. We need to preserve all substantive info; we can combine. Let's extract the descriptive paragraphs: "The work you'll do is more than just a job. At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities. This position supports all the administrative processes to maintain and elevate the membership program including sales, member card processing, data management, reporting and customer service. This position is also responsible for maintaining zoo-to-member relationships and engagement through excellent customer service, responding to member concerns and ensuring excellent members experiences that highlight our mission of connecting people to animals and the natural world. As part of the marketing, communications, events and membership team, this position supports a collaborative team operation through cross training and multi functional tasks." Then "About Minnesota Zoological Garden Created by the State of Minnesota, the Minnesota Zoo opened in 1978 with a mission to connect people, animals, and the natural world to save wildlife. Cutting-edge exhibits provide exciting experiences with animals and their habitats introducing guests to species from around the globe. Education programs engage audiences at the Zoo, throughout the region, and around world. Conservation programs protect endangered species and preserve critical ecosystems. Working together to improve the state we love." We can combine into About the role. Now Responsibilities: Duties list. We need to extract duties list: "Duties Include But Are Not Limited To Operates the office administration of the Minnesota Zoo Membership Program. The membership program is fluctuating household count of over thirty-five-thousand-member households and generating over six million in revenue annually. revenue annually.Sells and promotes the Minnesota Zoo membership program while strengthening the membership to donor pipeline and enhance member engagement through supporting the zoo’s mission Maintain data integrity through proper data entry, serve as a knowledgeable source of CRM functionality to ensure updated constituent records and ability to recover necessary reporting from CRM and other data sources. Provides support across the Sales, Box Office and Membership team through cross-training and multifunctional support measures." We need to split into bullet list. Let's create

• Operates the office administration of the Minnesota Zoo Membership Program.
• The membership program serves a fluctuating household count of over 35,000 member households and generates over $6 million in revenue annually.
• Sells and promotes the Minnesota Zoo membership program while strengthening the membership‑to‑donor pipeline and enhancing member engagement in support of the zoo’s mission.
• Maintains data integrity through proper data entry; serves as a knowledgeable source of CRM functionality to ensure updated constituent records and the ability to recover necessary reporting from CRM and other data sources.
• Provides support across the Sales, Box Office and Membership team through cross‑training and multifunctional support measures.

Now Minimum Qualifications: list bullet points. Extract bullet points: - Customer service skills sufficient to provide complicated information and/or assistance to varied and diverse clients and guests and others in a courteous, professional, and respectful in stressful situations with deadlines. - Computer skills using word processing, spreadsheets, database, and email applications sufficient to prepare, create, format, edit, print, save and/or attach a variety of documents, including emails, member communications, internal and external notifications, etc. in an efficient and timely manner. - Skills in math sufficient to make change, compute account balances and amounts owed, and solve applied/practical problems requiring choice and sequence of arithmetic operations. - Data processing and data entry with minimum errors and independency - Ability to organize multiple tasks simultaneously and meet deadlines. - Ability to handle difficult or complex problems and resolve customer complaints or concerns tactfully and thoroughly. - English sufficient to speak, read, understand, and respond to spoken and written communications appropriately to questions from clients, guests, vendors, and other staff effectively and courteously. We need to ensure each bullet is a

. Now Preferred Qualifications: list bullet points. Extract: - Ability to learn and possess a thorough understanding of Minnesota Zoo membership and sales programs, procedures, products and benefits. - Ability to attend to details sufficient to achieve thoroughness and accuracy when accomplishing tasks. - Experience working with CRM and/or POV systems. - Experience working with Microsoft Office Suite products (Word, Excel, Outlook). - Basic knowledge of sales and record keeping procedures. - Demonstrated ability to maintain a work environment that respects and values differences, diversity and promotes consistent and cohesive teamwork and team‑minded work environment. - Fluent in a second language, such as Spanish, Hmong, ASL, etc. Now Physical Requirements: bullet list. Extract: - Ability to work flexible shifts including days, evenings, and weekends. - Ability to learn multiple tasks. - Ability to work and respond quickly. - Manual dexterity sufficient to operate a computer keypad, use credit card readers, distribute materials, etc. - Ability to stand and/or sit for long periods of time. - Ability to move up to 20 pounds on an occasional basis. Now Additional Requirements: paragraph. "Applicants must have the ability to meet the physical requirements and work in the environmental conditions of the position, with or without reasonable accommodations. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. It Is Policy Of The Minnesota Zoo That All Candidates Submit To a Background Check Prior To Employment. The Background Check May Consist Of The Following Components Conflict of Interest ReviewCriminal History Check including fingerprintingEducation VerificationEmployment Reference / Records CheckLicense / Certification Verification" We could include this under Requirements or a separate section like Additional Requirements. But we only have headings list; we could add a section "Additional Requirements". However instruction says use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid other headings, but says use those for section headings. Probably we should stick to those headings. Additional Requirements could be folded into Requirements or Qualifications. We could add a paragraph under Requirements after minimum qualifications. But we need to preserve all substantive info; we can include it as a

under Requirements after the list. Now Benefits: list bullet points. Extract benefits list: - Paid vacation and sick leave - 12 paid holidays each year - Low-cost medical, dental, vision, and prescription drug plans - Fertility care, including IVF - Diabetes care - Dental and orthodontic care for adults and children - 6 weeks paid leave for parents of newborn or newly adopted children - Pension plan that provides income when you retire (after working at least three years) - Employer paid life insurance to provide support for your family in the event of death - Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury - Tax-free expense accounts for health, dental, and dependent care - Resources that provide support and promote physical, emotional, social, and financial well-being - Support To Help You Reach Your Career Goals - Training, classes, and professional development - Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov) - Employee Assistance Program (EAP) For Work/life Support -