Membership Services Representative (Morning) - Portland Maine

About the role

The Membership Services Representative (Opener) under the supervision of the Membership Director builds relationships with members and provides helpful, friendly, and professional customer service.

Responsibilities

• Builds positive, authentic relationships within the Y leading to greater awareness of the Y’s mission and impact, growth in number of people served, and revenue.
• Greet all members and guests and provide excellent customer service on the phone and in person by providing complete and accurate information to members.
• Learn current and prospective member’s needs and interests through appropriate questioning and listening techniques, highlighting how the Y can meet these needs and interests.
• Listens and expresses self effectively and with an understanding of the needs of a particular audience.
• Maintains a high degree of emotional maturity and interpersonal skills and is committed to personal growth and skill acquisition.
• Demonstrates clear knowledge and understanding of YMCA of Southern Maine membership policies and procedures by accurately conveying and implementing with members.
• Is knowledgeable on all programs and membership events, incorporating YMCA mission and core values in daily interactions with members.
• Maintains accurate and consistent data tracking and documentation, as required.
• Registers members into programs including completion of all paperwork, receipt of monies, and data input into software system.
• Manages all monetary transactions accurately including accepting payments, issuing receipts, providing change, and reconciling cash drawer at completion of shift.
• Processes all membership transactions effectively and accurately.
• Performs other duties as required.

Requirements

• A high school diploma or GED.
• Strong communication skills, including an ability to communicate effectively and respectfully.
• Exercises good judgment and provides excellent customer service.
• Pays attention to detail.
• Can work with frequent distractions and interruptions.

Benefits

• Free personal membership.
• Earned paid leave.
• Generous program discounts.
• Meaningful assistance programs like mentoring and retirement (403(b) and Y Retirement when eligible).
• Training, certification, and advancement opportunities.

Pay

USD $17.00 - USD $17.50 /Hr.

Schedule

Monday-Friday 6am-11pm* Shifts and hours are subject to change.