Membership Services Representative

About the role

The Membership Services Representative is responsible for assisting the Membership Director with front desk administrative tasks, including Daxko database management and clerical/reception at the front desk. The position requires proficiency in task management and has the ability to maintain a high level of organization and customer service in a busy setting. This position is expected to be a maximum of 20 hours per week.

Responsibilities

• Effectively utilize the Club's Daxko Customer Relations Manager database to check in members, enroll members in programs, complete data analysis, program payments and other administrative tasks.
• Greet and welcome visitors in a warm and professional manner.
• Answer and direct incoming phone calls promptly and professionally.
• Maintain a clean and organized front desk and reception area.
• Manage office correspondence, including sorting and distributing mail and packages.
• Assist with scheduling appointments and meetings.
• Oversee the implementation of Wakeman Boys & Girls Club's Safety Guidelines and best practice protocols.
• Ensure a clean, healthy, safe, positive environment is created and maintained, producing a sense of physical and emotional safety.
• Assume other duties as assigned by supervisor.
• Manage daily sign-out process which includes verification of parent or other approved adult identification.
• Member file management to include gathering necessary documents and authorization forms.
• Respond to inquiries via Outlook email and phones.

Skills

• Strong communication skills, both verbal and written
• Strong ability to handle basic office and clerical skills
• Strong Microsoft Office skills, including Excel and Word
• Ability to multi-task and work under pressure while maintaining a positive demeanor with youth
• Ability to pass a background check
• Organized, reliable, hard-working, strong moral values
• Ability to work in an environment with youth

Requirements

• Minimum 21 years old
• Ability to pass a background check
• Ability to work in an environment with youth
• Remaining in a stationary position, often standing, or sitting for prolonged periods
• Communicating with others to exchange information
• Handle basic administrative duties such as data entry, filing, and photocopying
• Maintain office supplies inventory and place orders as needed
• Repeating motions that may include the wrists, hands and/or fingers
• Assessing the accuracy, neatness and thoroughness of the work assigned
• Working in noisy environments
• Light work that includes moving objects up to 20 pounds

Schedule

Typical shifts are between 1:00 pm to 6:00 pm Monday‑Friday and various weekends as required. The position is limited to a maximum of 20 hours per week.