Membership Services I - (Evenings and Weekends)

Essential Functions

• Provide exceptional customer service by greeting all participants, maintaining a clean and safe facility, and being approachable while always demonstrating professional conduct.
• Know and use members’ names and initiate interaction with and between members.
• Encourage and invite members to participate in programs and facility and ask “satisfaction questions” about their experience.
• Serve as a liaison between members and program supervisors.
• Answer phones and in person questions by providing information on facility services and programs and be knowledgeable and up to date on all information on the facility and programs.
• Accurately process paperwork, registrations, and receipt money transactions.
• Actively complete assigned tasks to improve engagement, sales, membership, and participant experience.

Qualifications

• High school diploma or equivalent and at least 16 years old.
• Minimum of 6 months experience working with people and great computer skills.
• Service minded, solution focused, and an active problem solver.
• Skilled at and understand the importance of building relationships with people.
• A high degree of accuracy with information provided, able to multi-task, take initiative & have effective organizational and communication skills.