Membership Services I - Evenings / Weekends

About the role

The Membership Services position is the first point of interaction with members and guests. Under the supervision of the Membership Coordinator, this role serves members and guests, answers inquiries, sells programs and memberships, and performs various clerical duties.

Responsibilities

• Provide exceptional customer service by greeting all participants, maintaining a clean and safe facility, and demonstrating professional conduct.
• Use members' names and initiate interactions to make them feel comfortable and valued.
• Address member concerns and suggestions promptly and encourage participation in programs.
• Serve as a liaison between members and program supervisors.
• Answer phones and in-person questions, providing up-to-date information on facility services and programs.
• Accurately process paperwork, registrations, and monetary transactions.
• Complete assigned tasks to improve engagement, sales, membership, and participant experience.
• Follow all YMCA policies and procedures, including signing the Code of Conduct, Emergency Procedures, Confidentiality, and Employee Handbook policies.
• Perform general cleaning duties such as sweeping, vacuuming, wiping counters, and completing laundry.
• Attend staff meetings and perform other duties as assigned.

Requirements

• High school diploma or equivalent.
• At least 16 years old.
• Minimum of 6 months of experience working with people.
• Strong computer skills.
• Service-minded, solution-focused, and an active problem solver.
• Skilled at building relationships and understanding their importance.
• High degree of accuracy with information provided.
• Ability to multi-task, take initiative, and demonstrate effective organizational and communication skills.

Work Environment & Physical Demands

• Regularly lift and/or move up to 50 pounds, occasionally up to 75 pounds (supplies or equipment).
• Able to sit, stand, and bend to perform tasks.
• Must be able to move quickly to respond to emergencies.
• Follow all safety requirements of the Salina Family YMCA.
• May be required to stand for extended periods.
• Work in varying temperature environments.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Impact

This position significantly impacts overall member and staff satisfaction by providing excellent customer service and meeting the needs of members and participants.