Membership Services Executive

About the role

The Membership Services Executive will provide exemplary service to all Inter Miami CF Season Ticket Members, as well as guests at Nu Stadium. You will be directly responsible for all revenue goals associated with an assigned account base of existing Season Ticket Members, with a priority on renewals, referrals, add-ons, and upgrades.

Responsibilities

• Prioritize renewals and retention, referrals, add-ons, and upgrades to increase membership revenues.
• Proactively communicate with assigned season ticket members.
• Establish relationships with assigned season ticket members at all points of contact.
• Field and respond to all season ticket member inquiries, requests, concerns, feedback, etc.
• Accurately and successfully convey all key messages to season ticket members.
• Educate members on all applicable Membership benefits, programs, rewards, experiences, and events.
• Identify opportunities to add-value to Membership benefits, programs, rewards, experiences, and events.
• Identify areas to improve on and off game-day experience.
• Report on various individual and/or departmental efforts.
• Plan, facilitate, and execute exclusive season ticket member events throughout the calendar year.
• Act as information liaison for all Inter Miami CF home games and stadium events.
• Survey and analyze various reporting (attendance, game day experience, etc.).

Requirements

• Bachelor’s degree in Business, Sports Management, Marketing or related field preferred.
• Minimum of 1-2 years’ related experience working in professional or collegiate sports preferred.
• Experience in the Florida marketplace preferred.
• Fluency in English and Spanish preferred.
• Experience with Archtics & Ticketmaster ticket systems preferred.
• Strong understanding of MLS and international soccer a plus.
• Highly proactive, goal-oriented, and motivated with a positive attitude.
• Very strong interpersonal and communication skills with a passion for providing great customer service.
• Career history that demonstrates ability to coordinate changing priorities in a dynamic, high-pressure, fast-paced environment.
• Ability to coordinate multiple tasks and creatively solve day-to-day challenges.
• Advanced knowledge of Microsoft Office applications, including PowerPoint, Word, Excel, and Outlook.
• Ability to work flexible hours, including but not limited to evenings, weekends, and holidays.