Membership Services Desk Staff

About the role

The Make A Difference Place Part-time work as Membership Desk Staff offers flexible hours with meaningful impact on your community.

Essential Functions

• Support the mission, vision and goals of the Ann Arbor YMCA;
• Promote character development and the values of caring, honesty, respect and responsibility by modeling appropriate behavior;
• Have a positive and helpful attitude;
• Interpret and carry out YMCA policies and procedures as they relate to membership and program participation;
• Communicate effectively and professionally through various forms of media, including but not limited to email and telephone;
• Communicate the tangible and intangible value of programs, services and membership offered by a non-profit organization;
• Will connect members with other staff and programs;
• Participate in scheduled department meetings and trainings as assigned;
• Offer feedback to the Welcome Center Coordinator & Assist. Membership Director. Feedback should be intended to improve services we provide;
• Special projects as assigned.

Qualifications

• Minimum age 18;
• A high school diploma or equivalent is required;
• 12-18 months’ experience in customer service is preferred;
• Strong and productive organization and time-management skills are required;
• Ability to work well independently and as a team player is required;
• Ability to relate to the public and other staff is required;
• Attention to detail, demonstrate accuracy and efficiency, the ability to multi-task and work in a fast-paced environment is required;
• Exceptional organizational, computer, communication and interpersonal skills;
• Strong language skills, sound reasoning and aptitude for working with others;
• Must possess a strong understanding of the YMCA mission to promote Healthy Living, Youth Development and Social Responsibility as well as a familiarity with all areas of the Ann Arbor YMCA programming;
• General computer experience and skills are required;
• Ability to learn and operate membership software within 30 days of hire is required;
• Must relate effectively to diverse groups of people from all social and economic segments of the community, as it relates to membership;
• Multilingual ability is preferred.

Culture

Every day and in everything we do, we strive to create a culture that is welcoming, genuine, hopeful, nurturing and determined for all our staff, members, program participants and volunteers.

Requirements

Full job description is available upon request.

Salary

$14.40/hour