Membership Desk Services

About the role

The Christian Family Centre is a world-class fitness and family activity facility that strives to assist families and individuals grow in their physical, social, and spiritual wellness with Jesus Christ being the center. The Member & Guest Services Associate serves as the first point of contact for members, guests, and prospective members, delivering exceptional customer service and supporting the daily operation of the Member Services Desk.

Responsibilities

• Welcome members, guests, and visitors with professionalism, hospitality, and Christ-centered service.
• Serve as the primary point of contact for questions regarding memberships, programs, services, facility amenities, and daily operations.
• Process member check-ins, guest registrations, membership applications, and facility access.
• Aid members with account updates, program registrations, reservations, and general service requests.
• Resolve routine member concerns and elevate complex issues to leadership as appropriate.
• Membership Sales & Retention
• Develop positive relationships with prospective and current members to promote engagement and long-term retention.
• Conduct facility tours and effectively communicate the mission, benefits, memberships, programs, and services offered by The Centre.
• Absorb prospective members in selecting memberships, programs, and services that best meet their individual or family needs.
• Process new memberships, membership changes, renewals, and cancellations accurately and efficiently.
• Promote Centre programs, events, personal training, aquatics, childcare, sports, and other services to increase participation and member engagement.
• Support membership growth, retention, and customer service goals established by Centre leadership.
• Administrative & Financial Support
• Maintain accurate member records and protect the integrity of membership databases.
• Process membership agreements, waivers, registrations, and other required documentation.
• Accurately process cash, checks, credit card transactions, and daily balancing procedures in accordance with Centre policies.
• Complete general administrative duties including filing, reporting, data entry, copying, and document preparation.
• Support daily opening, closing, and operational procedures for the Member Services Desk.
• Centre Operations
• Maintain current knowledge of all Centre programs, classes, memberships, events, promotions, and policies.
• Assist with special events, facility promotions, membership drives, and community outreach initiatives as assigned.
• Maintain a clean, organized, and welcoming Member Services area.
• Provide cross-functional support to other Centre departments as operational needs require.
• Mission Integration
• Model Christ-centered character, servant leadership, and professionalism in every interaction with members, guests, volunteers, and fellow employees.
• Foster a welcoming, encouraging, and hospitable atmosphere that reflects the mission and values of Lenawee Christian Ministries.
• Demonstrate excellence, kindness, and integrity while helping individuals connect with opportunities for physical, social, and spiritual wellness.

Qualifications

• Christian Faith & Character
• Profess and demonstrate a personal commitment to Jesus Christ as Lord and Savior.
• Adhere to Christian principles and values while supporting the mission and doctrinal beliefs of Lenawee Christian Ministries.
• Demonstrate spiritual maturity, integrity, professionalism, and a commitment to servant leadership.
• Commit to and live in accordance with the Lenawee Christian Ministries Statement of Faith and Lifestyle Commitment.
• Education & Experience
• A high school diploma or equivalent required.
• Previous experience in customer service, hospitality, retail, recreation, membership services, or administrative support preferred.
• Sales or relationship-building experience is preferred but not required.
• Knowledge & Skills
• Exceptional customer service and interpersonal skills.
• Strong verbal and written communication abilities.
• Ability to build relationships and confidently recommend memberships, programs, and services.
• Strong organizational skills with excellent attention to detail.
• Ability to multitask, prioritize responsibilities, and work effectively in a fast-paced environment.
• Proficiency with Microsoft Office and the ability to learn membership management and point-of-sale software.
• Ability to exercise sound judgment while maintaining confidentiality and professionalism.