Membership Services Assistant (Entry-Level)

PMMI, The Association for Packaging and Processing Technologies, is the leading global resource for packaging and processing and has been voted one of the "Best Manufacturing Associations to Work For" on multiple occasions. PMMI connects the makers of goods with the packaging and processing suppliers they rely on, helping provide innovative, safe, convenient, and cost-effective products worldwide. Representing over 1,100 manufacturers and suppliers, PMMI advances industries by connecting consumer goods companies with manufacturing solutions through world-class trade shows, leading trade media, and a wide range of business resources.

About the role

The Membership Assistant supports the Membership Department in member recruitment, engagement, retention, annual membership renewals, and day-to-day membership administration. This position serves as a key point of contact for PMMI members and prospective members while maintaining accurate membership records and providing administrative support to the Membership Department Staff.

Responsibilities

• Member Engagement & Recruitment
  • Conduct member outreach to promote PMMI programs, services, activities, and events.
  • Reach out to prospective member companies regarding PMMI membership and assist with recruitment efforts.
  • Assist with member engagement and retention initiatives.
  • Respond to questions from prospective and current members and direct inquiries to the appropriate department when necessary.
• Membership Administration & Database Management
  • Assist with the daily maintenance, accuracy, and integrity of the membership database.
  • Process company name changes, contact information updates, and member representative replacements.
  • Assist members with PMMI.org member login and account information.
  • Assist with special membership projects, including the Member Census and related updates.
  • Compare and maintain weekly membership numbers and track changes in membership.
  • Help identify and resolve discrepancies or issues within membership records.
• Membership Renewals & Member Communications
  • Assist with annual membership dues renewals.
  • Conduct renewal follow-up through email and phone calls.
  • Maintain accurate records of renewal outreach and member responses.
  • Assist with the preparation and distribution of new member welcome packets.
  • Support communications to new and existing members throughout the membership lifecycle.
• General Department Support
  • Monitor the membership@pmmi.org email account and respond to or forward inquiries to the appropriate departments.
  • Answer incoming Membership Department phone calls and emails and provide professional assistance to members.
  • Support the coordination and execution of Booth Drop activities, including preparation, organization, distribution, tracking, and follow-up.
  • Assist Industry Services with projects and other departmental needs as requested.
  • Provide general administrative support to the Membership Department.
  • Perform other duties as assigned.

Requirements

• Bachelor's degree preferred.
• 0–3 years of professional experience; experience in customer service, membership associations, administration, communications, or a related field is a plus.
• High level of attention to detail, accuracy, and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to communicate professionally and effectively with individuals at all levels of an organization.
• Strong sense of urgency and ability to meet deadlines.
• Highly organized with the ability to manage multiple projects and priorities simultaneously.
• Dedicated work ethic and ability to work effectively as part of a team.
• Strong customer service and interpersonal skills.
• Proficiency with Microsoft Office (Word, Excel, and Outlook).
• Comfortable learning and working with membership databases and other software systems.
• Ability to work independently while collaborating effectively with the Membership Department and other PMMI departments.
• Able to thrive in a fast-paced environment and adapt to changing priorities.
• Must be able to travel occasionally.

Benefits

• Generous employer-paid insurance options.
• Flexible work time and unlimited PTO.
• Frequent celebrations and employee perks, including Washington Capitals and Nationals season ticket raffles.
• Weekly telecommuting days.
• Generous performance-based bonus program.
• Lucrative Retirement Plan with an incredible Profit Share.
• Full earnings potential with no costly benefit deductions.