Membership Services Assistant

About the Role

The Membership and Visitor Services at The Huntington provides a significant source of unrestricted annual support that helps sustain The Huntington's operations and day-to-day programming. The Membership Services Assistant supports all aspects of the Membership and Visitor Services programs with an emphasis on customer service, Membership sales, general admission sales, and fulfillment support.

Essential Duties

• Affords assistance with answering the heavy phone and email volume in the Membership department.
• Provides the highest level of customer service to Members and the public, responding to inquiries about Memberships, College Cards, Admissions, Member Events, and other general information inquiries.
• Processes Membership, admission, College Card, and donation transactions by phone, e-mail, and mail including exchanges and refunds; notifying the business office as needed.
• Works within Ticketure ticketing system to maintain visitor and Member records and facilitate all event sales.
• Works within the Raiser’s Edge database to maintain Member records and giving history.
• Works within Freshdesk helpdesk system to service Member and visitor email, and voicemail inquiries.
• Provide Member and visitor service by phone, email, mail and in person.
• Manages and completes requests for physical Membership cards, Guest Passes, and Membership changes/corrections.
• Works collaboratively with staff from other departments as needed.

Candidate Requirements And Experience

• Perform detailed work using reasoning and problem-solving skills, performing multiple concurrent tasks even with constant interruptions.
• Strong oral and written communication skills.
• Able to work with accuracy and attention to detail.
• Able to work effectively and efficiently under pressure with multiple priorities and deadlines.
• Excel at all aspects of providing first-rate customer service.
• Knowledge of Membership service program, customer relations methods, and/or marketing.
• Outstanding computer literacy and data skills are required.
• Experience with Microsoft Office, including Word and Excel required.
• Able to work effectively with colleagues throughout the organization.
• AA degree, BA preferred or equivalent education and work experience.
• Exceptional administrative and organizational skills.
• Able to handle many responsibilities in a calm and efficient manner.
• High level of self-direction, self-motivation, and ability to set priorities.
• Able to be a team player.
• Pleasant and efficient phone manner; ability to interact with Members and the public.
• Excellent problem-solving skills.
• Flexible work schedule, including some evenings and weekends.

Preferred

• Raiser’s Edge experience preferred.
• Freshdesk experience preferred.
• Ticketure experience preferred.
• Spanish and Mandarin fluent a plus.