Membership Service Representative

About the Role

The 4-time WNBA Champions Seattle Storm are seeking a membership service representative to join their team. This position will be responsible for providing customer service and building relationships with our season ticket members. The membership service representative will play a key role in maintaining relationships with members and facilitating seamless access throughout the season. This person will have previous customer service experience and a desire to grow both their career and the sport of basketball.

Responsibilities

• Develop and build strong relationships with a defined account base through proactive communication, including phone calls, emails, face to face visits, and other communication
• Drive annual retention and renewal efforts through proactive engagement, strategic account planning, and value-driven conversations at games, events, and other key member touchpoints
• Maintain up-to-date knowledge and effectively communicate all team happenings, events, ticket member benefits and details that are relevant to accounts
• Answer member inquires in a timely, professional, and accurate manner. Strive to deliver the highest standard of service at every interaction
• Resolve client issues efficiently and empathetically by understanding their needs
• Utilize CRM systems to document member interactions and sales activities
• Execute various roles during Seattle Storm home games to assist season ticket members and ensure a memorable experience for fans
• Contribute positively to the ticketing team culture by developing mutually beneficial working relationships with all team members
• Assist management and departments on various projects as needed
• Other duties as assigned
• Work all Storm home games (played at Climate Pledge Arena)

Requirements

• Bachelor's degree in Business, Marketing, Sports Management, Communications or a related field; or equivalent work experience
• 1-2 years of experience in a related position with proven success
• Ability to work long or unpredictable hours on weekdays, weekends, and holidays as needed
• Excellent relationship building and interpersonal skills, with the ability to interact comfortably with internal and external clients at all levels of an organization
• Ability to work in a team environment
• Attention to detail, excellent time management and organizational skills
• Ability to manage multiple projects in a fast-paced work environment
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Experience using CRM and ticketing systems is preferred
• While performing the duties of this job, the employee is regularly required to lift and/or move up to 15 pounds and stand for long periods of time

Benefits

• Medical, dental, vision, long term disability, life/AD&D, pre-tax transportation account, EAP and a 401k match
• Merchandise discounts and game tickets
• Collaborative, team-oriented work environment