Membership Sales Representative Part Time

About the Role

Responsible for executing Acquisition 365, renewing, upgrading, and cross-selling BJ’s Loyalty Programs. Also handles merchandise returns, exchanges, pick-ups, and general customer service inquiries. Provides excellent and efficient member service.

Team Members:

• Carry out job functions and responsibilities as assigned.
• Support the application of club policies, procedures, and compliance.
• Strive for flawless execution and hold ourselves accountable.
• Act with honesty and integrity, leading with the member in mind to address any and all concerns and escalate as appropriate.
• Ensure a safe and positive environment for our members and each other.
• Embrace inclusion and diversity by working together with collaboration and respect.
• Work as a team to achieve goals.
• Move with speed and agility in everything we do.
• Innovate and adapt to keep pace with the world around us.
• Maintain a friendly and positive attitude.

Members:

• Deliver service excellence through all points of contact.
• Resolve and deescalate every member concern.
• Ensure a safe and positive environment and experience for members.
• Daily commitment to GOLD Member Standards: Greet, Anticipate, Appreciate (GAA).

Club Standards:

• Work as a team to deliver GOLD club standards daily.
• Work with commitment and pride to deliver GOLD—Grand Opening Look daily.
• All items stocked and promotional plans executed.
• Maintain visible, accurate signage.
• Keep the club clean and organized, inside and out.

Know Your Business:

• Understand how to access and read production and/or financial performance reporting for your department.
• See the connection between consistent execution and the positive impact it can have on the business.

Responsibilities

• Promotes the BJ’s value proposition regarding acquisition, retention, perks, and the Member experience.
• Converts potential members by actively and effectively pitching all membership programs in accordance with company policies and practices.
• Sells BJ’s membership products to potential new and existing members with high energy and determination.
• Drives toward goal achievement, defined by business-established benchmarks and results.
• Exhibits clear understanding of all BJ’s Membership options and Co-Brand credit card.
• Delivers superior customer service to Members by serving as a first-line point-of-contact regarding membership, credit card applications, general questions, issues, merchandise returns, exchanges, product look-up, and pick-ups.
• Follows tax exempt/resale membership policies in regard to retention processes and procedures, including monitoring membership renewals and tax-exempt/resale status.
• Resolves Member concerns in a courteous and timely manner. Escalates issues to PIC and MOD when necessary.
• Assists with BOPIC (Buy Online and Pick Up In Club) orders for members.
• Maintains all club policies and procedures.
• Performs other duties as assigned, including working in other departments as needed.
• Regular, predictable, full attendance is an essential function of this job.

Requirements

• Prior front-line/customer service or previous sales experience preferred.
• Results-driven with proven success in goal achievement.
• Basic math skills preferred.
• Computer proficiency preferred.

Working Conditions

• Most of the time is spent frequently remaining in a stationary position on hard surfaces.
• Occasional need to position oneself to examine or scan merchandise, including bending, handling, pulling, reaching, and/or stooping.
• Occasionally requires lifting objects up to 30 pounds. May require lifting and moving heavy and/or awkward objects more than 30 pounds with assistance.
• Located in a comfortable indoor area with infrequent exposure to temperature extremes and loud noises.
• May have occasional contact with cleaning agents.

Benefits

• Weekly Pay: Get paid every week.
• Free BJ’s Memberships: Enjoy a complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household.*
• Generous Paid Time Off: Includes vacation, personal, sick days, holidays, bereavement, and jury duty leave.*
• Flexible and Affordable Health Benefits: Choose from three medical plans, and access optional dental, vision, Health Savings Account (HSA), and flexible spending account options.*
• 401(k) Retirement Savings Plan: Includes a company match (available to team members 18 and older).*
• Employee Stock Purchase Plan: Accumulate funds through after-tax payroll deductions that can be used to purchase shares of BJ’s common stock at a 15% discount.*

*Eligibility requirements vary by position.

Pay

The pay range for this position starts from $16.50 per hour. Actual salaries will vary depending on factors including but not limited to location, education, experience, and qualifications.