Membership Sales Associate

About the role

The Membership Sales Associate is responsible for driving new membership sales at Ballers Philadelphia. This role reports directly to the Director of Sales and involves prospecting, responding to leads, conducting tours, and closing new memberships.

Responsibilities

• Prospecting and responding to inbound leads
• Conducting club tours, trial sessions, and sales presentations
• Following up consistently until the sale is won or closed out
• Maintaining an active, accurate pipeline in the CRM
• Presenting membership options, pricing, and promotions
• Completing agreements and processing new member paperwork
• Supporting new member onboarding
• Running retention outreach
• Generating referrals and member-guest opportunities
• Representing Ballers at member events and community outreach
• Partnering with various teams to ensure the sales promise aligns with the member experience
• Passing event, corporate, and sponsorship leads to the Director of Sales
• Reporting weekly on sales activity, conversion rates, and pipeline health
• Sharing member feedback and market observations with the Director of Sales

Qualifications

• A high school diploma or equivalent
• Bachelor’s degree in Business, Marketing, Hospitality, or a related field preferred
• 1-2 years of sales, membership, hospitality, fitness, or customer-facing experience
• Track record of meeting goals and targets in a metrics-driven environment
• Comfortable making outbound calls, following up persistently, and asking for the sale
• Strong communication and presentation skills; confident leading tours and speaking with prospects one-on-one
• Organized and detail-oriented, with the discipline to keep CRM records accurate and current
• CRM experience is a plus
• Coachable and eager to learn, with an openness to feedback and sales training from the Director of Sales
• Proficiency with Microsoft Office or Google Workspace; familiarity with club management, booking, or POS systems is a plus
• Self-motivated, results-driven, and comfortable operating in a fast-paced, growth-oriented environment
• Flexibility to work evenings and weekends aligned with peak club hours, events, and client activity
• Passion for sports, hospitality, and building community-driven environments
• Knowledge of pickleball, padel, golf, squash, or tennis is a plus