Membership Sales Ambassador Full Time

About the role

Responsible for executing Acquisition 365, renewing, upgrading, and cross-selling BJ’s Loyalty Programs. Also responsible for merchandise returns, exchanges, pick-ups, and general customer service inquiries. Provides excellent and efficient member service.

Team members carry out job functions and responsibilities as assigned, support the application of club policies, procedures and compliance, and strive for flawless execution while holding themselves accountable. Acts with honesty and integrity, leads with the member in mind to address concerns and escalate as appropriate, ensures a safe and positive environment for members and each other, embraces inclusion and diversity, works as a team to achieve goals, moves with speed and agility, innovates and adapts, and maintains a friendly and positive attitude.

Members: Deliver service excellence through all points of contact, resolve and de-escalate to address every member concern, ensure a safe and positive environment and experience, and maintain daily commitment to GOLD Member Standards (Greet, Anticipate, Appreciate).

Club Standards: Work as a team to deliver GOLD club standards daily — grand opening look daily, all items stocked and promotional plans executed, maintain visible accurate signage, clean and organized inside and out. Know your Business: Understand how to access and read production and/or financial performance reporting for your department; see the connection between consistent execution and positive business impact.

Responsibilities

• Promotes the BJ’s value proposition regarding acquisition, retention, perks, and the Member experience.
• Converts potential members by actively and effectively pitching all membership programs in accordance with company policies and practices.
• Sells BJ’s membership products to potential new and existing members with high energy and determination.
• Drives toward goal achievement, defined by business established benchmarks and results.
• Exhibits clear understanding of all BJ’s Membership options and Co-Brand credit card.
• Delivers superior customer service to Members by serving as a first line point-of-contact regarding membership, credit card applications, general questions, issues, merchandise returns, exchanges, product look up, and pick-ups.
• Follows tax exempt/resale membership policies in regard to the retention processes and procedures, including monitoring membership renewals and tax-exempt/resale status.
• Resolves Member concerns in a courteous and timely manner; escalates issues to PIC and MOD when necessary.
• Assists with BOPIC (Buy Online and Pick Up In Club) orders for members.
• Maintains all club policies and procedures.
• Performs other duties as assigned, including working in other departments as needed.
• Regular, predictable, full attendance is an essential function of this job.

Requirements

• Prior front line/customer service or previous sales experience preferred.
• Results driven with proven success in goal achievement.
• Basic math skills preferred.
• Computer proficiency preferred.

Environmental Job Conditions: Most of the time is spent frequently remaining in a stationary position on hard surfaces. There may be a need to occasionally position oneself to examine or scan merchandise, including bending, handling, pulling, reaching, and/or stooping. Occasionally requires lifting objects up to 50 pounds. May require lifting and moving heavy and/or awkward objects more than 50 pounds with assistance. Located in a comfortable indoor area with infrequent exposure to temperature extremes and loud noises. There may be occasional contact with cleaning agents.

Benefits

• Weekly Pay: Get paid every week.
• Free BJ’s Memberships: Complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household.
• Generous Paid Time Off: Vacation, personal, sick days, holidays, bereavement, and jury duty leave.
• Flexible and Affordable Health Benefits: Choice of three medical plans, optional dental, vision, Health Savings Account (HSA), and flexible spending account options.
• 401(k) Retirement Savings Plan: Company match (available to team members 18 and older).
• Employee Stock Purchase Plan: Accumulate funds through after-tax payroll deductions to purchase shares of BJ’s common stock at a 15% discount.

Eligibility requirements vary by position.

Pay

The pay range for this position is starting from $16.50. Actual salaries will vary depending on factors including but not limited to location, education, experience, and qualifications.