Membership (Sales) Advisor
About the role
Club Athletic is a community-first fitness brand built on Squad Training: people who train together, twice a week, at a set time, with a dedicated coach. We're looking for a seasoned closer. You're relentless in pursuit, warm in conversation, and skilled at turning objections into signatures. You don't wait for deals to happen. You make them happen. As a Membership Advisor, you own the funnel from consultation to signed Training Squad member. Our SDRs generally handle first outreach, and you'll step in on initial touchpoints when needed to keep leads moving. This is a high-volume sales role. You'll spend most of your day on calls: reaching new and inactive leads, running consultations, and closing. And you don't just close members, you close members who stick.
Responsibilities
- Own the full funnel
- Make a high volume of outbound and inbound calls each day, supported by text and email, to reach every lead while intent is warm and to meet the speed-to-lead SLA
- Confirm and remind every booked consultation to reduce no-shows
- Work leads that didn't close and past prospects to reopen conversations
- Run and close consultations
- Understand each prospect's goals, match them to the right squad and time based on Squad Personality in the Squad Health Dashboard, and close them into a membership
- Handle objections with confidence and care
- Follow up with prospects who haven't committed until closed or declined
- Diagnose and improve the funnel
- Report weekly on calls made, consultations booked, attended, and closed, and flag what's working and what isn't
- When numbers dip, work with Sales