Membership Member Services Rep

About the role

As a YMCA Member Service Representative, you will be the first point of contact for current and prospective members. You will provide excellent customer service, assist with membership inquiries, and support various administrative tasks to ensure a positive member experience. The Benbrook branch is currently seeking a front desk Member Service Representative with availability to work weekday closing shifts (5‑10 pm) and daytime weekend shifts; open availability is preferred. This is a part‑time position, approximately 15‑20 hours per week. The YMCA’s mission is to put Christian principles into practice through programs, services and relationships that build a healthy spirit, mind and body for all, strengthening community through youth development, healthy living, and social responsibility.

Responsibilities

• Greet and welcome members, guests, and visitors in a friendly and professional manner.
• Provide information about YMCA programs, services, and membership options.
• Assist members with inquiries, registration, and resolving issues.
• Promote YMCA membership benefits and programs to prospective members.
• Conduct membership tours.
• Assist with membership sales and renewals.
• Process membership applications, cancellations, and changes.
• Handle transactions, including membership fees and program payments.
• Maintain accurate notes, records and member information in the database.
• Ensure the front desk area is clean, organized, and welcoming.
• Monitor access to the facility, ensuring that only authorized members and guests enter.
• Enforce safety guidelines and implement risk management procedures according to training.
• Report any maintenance or safety concerns to the appropriate staff.
• Work collaboratively with other YMCA staff to support overall member experience.
• Participate in staff meetings and contribute to improving member services.
• Assist with special events and community outreach as needed.

Qualifications

• Must be minimum 16 years of age.
• CPR, First Aid, and AED certification preferred (or willingness to obtain within the first 30 days of employment).
• Previous customer service experience preferred.
• Experience working in a community‑focused organization or membership‑based facility preferred.

Skills

• Strong interpersonal and communication skills.
• Ability to multitask and handle stressful situations with professionalism.
• Proficiency in basic computer skills and familiarity with member management software.
• Strong problem‑solving skills and attention to detail.

Schedule

Availability to work weekday closing shifts (5‑10 pm) and daytime weekend shifts; open availability preferred. Part‑time, approximately 15‑20 hours per week.