Membership Manager - Soho Beach House Miami

Main Duties

• Maintain and manage the House’s member introduction calendar, ensuring all new members are properly introduced to the House, its community, and facilities.
• Host and lead member introductions, ensuring that all members have a warm and personal welcome and understand our rules and values.
• Accurate recording of attendance on Salesforce and coordinate follow-up for members who missed group sessions.
• Monitor and record member behaviour, keeping detailed logs on Salesforce for future reference and updating on action that has been taken.
• Flag behavior-related issues to the Head of Membership and ensure appropriate and timely follow-ups are carried out.
• Ensure information is passed along to the Head of Membership for follow-up when the Head of Membership is not present in the House.
• Support in ensuring all members adhere to the House rules, maintaining the standards and values of the community.
• Monitor member engagement and satisfaction, gather feedback and work closely with Member Relations and Success Teams to identify potential churn risks.
• Aid in executing strategies to enhance member retention, understanding retention rates and taking action when needed.
• Support and execute retention initiatives in collaboration with the Head of Membership, Operations, and Member Relations team.
• Drive awareness of operational updates and key events and offers by briefing in local push notifications, to be deployed by the Global Marketing team.
• Facilitate ad hoc communications on an as-needed basis with support from the Global Marketing team.
• Plan and draft the monthly member outreach email – gathering information from Operations and Events teams at the House and working in collaboration with the Global Marketing team to ensure members are always up-to-date on key information and moments to help them make the most of their membership.
• Regularly meet applicants throughout the quarter to ensure all potential applicants have been contacted in advance of approvals.
• Ensure Committee members are submitting applicants in advance of Committee meetings by following up consistently with one-on-one meetings and engaging through appropriate channels (email, committee chat groups, etc.).
• Prepare membership applications ahead of approval, ensuring any applications missing proposers have been contacted, or met if further information is needed.
• Prepare the Committee approval lists for review before each meeting.
• Attend Membership Committee meetings, taking detailed notes and providing administrative support for the Head of Membership.
• Schedule regular meetings outside of Committee events with the Head of Membership and yourself.
• Maintain accurate and up-to-date member records on Salesforce and other systems, ensuring that all member behaviour and feedback is logged.
• Aid the Head of Membership with the preparation of reports and presentations on membership performance, behaviour, and retention statistics.
• Monitor key metrics related to member satisfaction, attendance at events, and retention, ensuring the Head of Membership has the necessary data to make informed decisions.
• Manage and respond to membership emails and member requests, escalating as appropriate.
• Provide administrative and operational support to the Head of Membership, with a focus on facilitating effective outreach and member engagement.
• Understand membership numbers and targets across leavers, acceptances, renewal groups, etc.
• Support the Head of Membership with outreach initiatives and events related to membership growth.

Experience Required

• Strong organisational and administrative skills, with experience in managing calendars and member records in Salesforce.
• Experience with CRM systems, particularly Salesforce, is highly desirable.
• Excellent interpersonal and communication skills, with the ability to interact confidently and professionally with a wide range of people.
• Strong attention to detail, particularly when preparing documents and recording member behaviour or feedback.
• A proactive and problem-solving mindset, with the ability to handle sensitive situations with discretion and professionalism.
• A strong network and understanding of the creative industries is important, enabling engagement with members and potential new applicants in relevant communities.
• An interest in hospitality or private members' clubs would be an advantage.

Benefits

• Competitive compensation packages that feature global benefits and perks.
• Full-time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match.
• Paid Time Off: Sick days + vacation days.
• Career Development: Progress your career domestically or internationally as well as managerially or technically.
• Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability.
• Learning & Development: Extensive range of internally and externally run courses are available for all employees.
• Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events.
• Team Events: Fitness sessions, cinema screenings, and art classes, each month you can sign up to.