Community Association Manager - Licensed / (Florida9426)

About the role

RealManage is a national Inc. 5000 firm with clients and operations in 16 states + Washington DC from California to Florida and from Texas to Illinois that delivers services to homeowners' associations (HOAs), condominium associations, cooperatives, luxury high-rises, municipal utility districts, and master-planned communities. RealManage also serves nationally recognized developer/builder clients. As one of the largest (#3 out of 5,000+ firms) and fastest-growing companies in the community management industry, RealManage offers exceptional solutions provided at competitive prices with the best people, best practices, and best technology of cloud-based and mobile apps.

The RealManage mission is to provide comprehensive and innovative solutions; exceed the expectations of our customers; provide visibility and transparency in all that we do for our clients who place their trust in us; measure our performance and improve at the fastest rate possible; create a work environment that encourages professionalism, growth, and diversity; and grow a financially strong organization which will enable us to provide industry-leading innovations apart from our competition.

Responsibilities

• Serves the Board as a consultant in a professional manner.
• Working virtually will help cover open CAM positions when needed.
• Practice and adhere to the Guiding Principles of the company and respond to all calls/emails within 24 hours of receipt.
• Acquires and maintains current knowledge of state and regulatory agency statutes and the community's documents, policies, and procedures.
• Provides weekly updates of open items and ongoing reporting to the Board regarding collections, ACC requests, compliance, service requests, and work order activity.
• Provides administrative, operational, and managerial advice to the Board of Directors.
• Ability to run a Board or Annual Meeting and create monthly management reports, which depict the actual condition of community amenities, and the progress of specific key initiatives, and make clear and concise recommendations.
• Orchestrates annual Board Orientation, Contract Review, and training workshops to assist the Board in education and goal setting as appropriate.
• Assist the board with hiring contractors and insurance carriers to maintain and protect the community.
• Provide vendor management oversight, including set-up, and bid process, through contract and oversight.
• Oversee and approve payment of vendors providing service to the community association.
• Develop and submit complete and accurate annual budget(s), meeting all deadlines and demonstrating thorough analysis and consideration for the goals of the association.
• Oversees and/or drives the community monthly to ensure the highest standards are maintained for common areas and the violation process is upheld to achieve compliance with the community documents.
• Works with the accounting team to ensure the accuracy and ongoing maintenance of finances, variance reports, and invoice processing.
• Possesses knowledge of cash balances and availability of funds for projects, monitors aging report to ensure timely legal action regarding collections, and any other legal action before the association.
• Build and foster positive relationships with residents to ensure a high level of service, timely and complete resolution of resident concerns, good communications, and continuous improvement in services for the community.
• Attend monthly Manager's and training meetings as required.
• Conduct business at all times with the highest standards of personal, professional, and ethical conduct.
• Displays exceptional ability to analyze and deal with a variety of situations that otherwise could be potential problems.
• Other work-related tasks as needed.