Membership Maintenance Team Member I, Marlborough, MA, Full-Time, Onsite

What You’ll Do

• Process work pertaining to the Membership Maintenance job responsibilities and assist members and front-line staff with questions pertaining to those processes.
• Affiliate with the Membership Maintenance team to achieve key performance goals and service level standards.
• Cross-train on a variety of Deposit Services processes to further support the overall goals of the department and DCU.

Essential Functions

• Maintains a high level of professionalism and respect during interactions with both members and colleagues alike.
• Maintains a working knowledge of and adheres to DCU policies and procedures related to the position, as well as all applicable regulations.
• Performs work functions with attention to detail within established timeframes and follows through as needed to complete tasks.
• Mets or exceeds performance goals, including but not limited to service level achievement, timeliness of tasks, quality of work, service quality, and others as assigned.
• Provides phone coverage to assist the Information Center, Branches, various departments, and members.
• Answers incoming calls to the Membership Maintenance hunt line.
• Processes daily work within the service level.
• Answers member requests/emails.
• Dormancy Flag Removal Report, Add/Remove Joint Owner, Limited Services, Address Changes, Reactivate Dormant Accounts, Name Change, Social Security Number Changes, Member Number Change, B Notices, Compromised Shares and Pins, Basic knowledge and ability to assist other departments, Deceased Memberships, Power Of Attorney.
• Establish and maintain an effective and positive working relationship with coworkers, supervisors, and members.
• Completes training courses within established guidelines.
• Adheres to DCU’s policies and procedures.
• Lead by example and always conduct yourself in a professional manner.
• Perform other job-related duties as assigned or requested.
• Complies with regulatory compliance and assigned training requirements.

What You’ll Need

• Six months to one-year related experience, financial institutions preferred.
• Prior customer service experience.
• Basic PC skills.

About the Role

DCU is the largest credit union headquartered in New England – serving more than one million members in all 50 states. With over 1,700 team members, we strive to make DCU a great place to work with an excellent work-life balance, and a community that cares.

Benefits

DCU is an equal opportunity employer, and we value diversity, inclusion, and equity at our company. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Pay

$20.50 - $22.60 / hour