Membership Growth Specialist
Role Summary
The Membership Growth Specialist is a critical sales function helping physicians transition to a membership-based practice model. You will work directly inside physician practices during transition periods, helping patients understand and enroll in the membership model while supporting office teams, identifying operational challenges, and maintaining momentum.
Key Responsibilities
Own Enrollment Outcomes: Drive patient enrollment and panel growth during physician transitions. Manage outreach strategy and patient engagement across assigned practices. Monitor conversion pacing, funnel progression, and enrollment activity. Identify opportunities to improve outreach effectiveness and patient conversion.
Patient Engagement & Relationship Building: Serve as a trusted guide for patients navigating the transition to membership care and communicate the value of the membership model with empathy, confidence, and clarity. Conduct patient outreach via phone, text, email, and in-person engagement and use effective “nurture” techniques. Address patient questions, concerns, and overcome objections thoughtfully and professionally. Deliver a high-touch, hospitality-oriented patient experience.
In-Office Practice Partnership: Work onsite within physician offices during active transitions. Build strong relationships with physicians and staff. Help create alignment, readiness, and enthusiasm within the practice. Reinforce patient messaging and transition workflows with office teams. Identify friction, communication gaps, or workflow issues quickly.
Transition Execution & Operational Leadership: Operate as an embedded field operator during practice transitions. Surface operational risks, patient feedback, and transition insights quickly. Collaborate closely with other leadership responsible for the transition. Adapt workflows and engagement strategies based on physician and office dynamics. Help ensure transitions are executed with consistency and excellence.
Feedback & Continuous Improvement: Capture recurring patient questions, objections, and feedback. Identify opportunities to improve workflows, communication, and conversion strategy. Contribute actively to evolving Monarch’s transition playbooks and operating systems. Share learnings and best practices across the Membership Growth Lead team.
Qualifications
Required: 3+ years of experience in a relationship-driven, client-facing, hospitality, healthcare, sales, or customer experience role. Demonstrated ability to build trust during a sales process. Exceptional verbal and written communication skills. Strong emotional intelligence and interpersonal instincts. Highly organized with the ability to manage multiple priorities simultaneously. Self-directed with strong ownership and urgency. Comfortable operating independently in fast-moving environments. Ability to use multiple technologies and systems. Willingness to travel up to 50%.
Preferred: Experience in concierge medicine, women’s health, healthcare operations, luxury hospitality, customer success, patient engagement, or premium service environments. Experience with membership enrollment, consultative sales, or relationship management. Experience working with physicians or medical practices. Familiarity with CRM systems, outreach workflows, or pipeline management. Passion for women’s health, preventive medicine, and personalized care.