Membership Director -Digital Marketing & Communications Communities

About the role

You’ll be at the front line of our growth—being a part of the connections we build with senior decision-makers and bringing the right people to the table for powerful, peer-driven conversations within our membership communities. You will lead one of our Digital Marketing & Communications Boards, either the Social Media Board or new AEO Board (AI search & discoverability) supporting senior leaders at the world’s largest companies. You’ll guide peer conversations on social media and/or AEO, SEO, AI search and discoverability. Background in digital marketing is especially helpful in understanding the challenges our members navigate.

Responsibilities

• Research cutting-edge business issues to develop relevant discussion topics and facilitate valuable dialogue among senior leaders at great companies.
• Lead, facilitate, and guide complex, high-level discussions via group conference calls, 1-on-1 member connections, in-person Board Meetings, and Fast Feedback email conversions that highlight the big ideas and drive actionable outcomes for members.
• Build deep professional and personal relationships with the members you serve by understanding what matters to them, so you can guide the conversation where it's most meaningful, relevant, and valuable.
• Defend the integrity of the community by helping to enforce confidentiality and membership qualification standards for Board members.
• Partner with Member Operations to ensure members are provided with outstanding service, infrastructure, and a supportive culture.
• Manage membership account health to secure annual renewals.

Requirements

• Stellar communication skills in all forms: Written, in person, on stage, on the phone, and in social media.
• A comfortable and natural leader of a group who can take charge of a room. Quickly connects with executives on a personal and professional level.
• Experienced moderator and facilitator who can lead peer-to-peer discussions for executives without it being about you.
• Intellectually curious: Thrive in an ideas-oriented environment working with sophisticated content, issues, policies, and ideas. Know what makes a good story, important topic, or great conversation.
• Similar experience with (a) work focused on content, policy, or issues; or (b) experience as a membership leader, community manager, moderator, or facilitator.
• Experience with senior executives at large companies in a professional context: Has worked directly with Fortune 1000 executives (CXO, VP, Director) as an employee, consultant, or vendor. Relates to their life, understands their issues, and can find out what they need. Knows how to engage and communicate with them.
• Experience that demonstrates your ability to master and develop deep subject matter expertise on complex business topics—advanced degree preferred.

Benefits

• A competitive compensation package.
• A remote work model—providing you the flexibility to work from home.
• Flexible Paid Time Off Policy, 12 paid company holidays, and Summer Hours to help you recharge.
• Comprehensive group benefits including health, dental, vision, and flexible spending accounts to support your well-being.
• Occasional opportunities to travel and experience our events in person.
• Real room to grow your career in a high-growth environment where your contributions matter.

Excited about this role, but don't meet 100% of the expected qualifications listed above? We'd still love for you to apply! The Company is committed to building a diverse and inclusive workforce where unique experiences are valued, and everyone has the opportunity to contribute.