Membership Director

About the role

The Membership Director is responsible for recruiting, developing, and retaining client relationships. This Associate develops and nurtures relationships, while recommending and promoting membership selections throughout the entire membership lifecycle. The Membership Director is responsible for generating and maintaining all topline revenue production for his/her designated Clubs or Campus.

Responsibilities

• Complete a full sales cycle from point of inception to final sale and member integration.
• Responsible for active recruiting of membership prospects and cultivating a strong member referral business.
• Affords assistance with the development and execution of special events and activities to engage members and prospective members.
• Engages with members in a professional manner in the Club and at club-sponsored events.
• Executes Club tours and client assessments to determine, recommend and promote appropriate membership options.
• Maintains accurate and up-to-date membership sales tracking and reports.
• Utilizes Salesforce CRM, Company Revenue and Dues Tracker to provide proper forecasting for monthly team sales goals.
• Schedules tasks and follows up with prospective members in a timely manner.
• Logs all daily activity related to membership sales.
• Properly uses Salesforce to organize daily outreach to prospects.
• Promptly and professionally follows up with members and prospective members in the club.
• Attends special events and activities to provide sales information and tours.

Requirements

• Minimum of 1-2 years' experience in hospitality industry, customer services, and/or sales.
• Excellent verbal and written communication skills, customer service attitude and abilities.
• Detail-oriented, well-organized, and the ability to meet strict deadlines.
• Demonstrated knowledge of Microsoft Office programs such as WORD, EXCEL, and OUTLOOK are essential.
• Demonstrated knowledge of Salesforce/Service Cloud applications highly preferred.
• Associate's degree or equivalent accredited degree or professional certification, Bachelors of Arts or Science is desirable.

Qualifications

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Skills & Knowledge: Policies and Regulations, Sales and Marketing, Member Experience, Problem Anticipation/ Deductive Reasoning, Written Comprehension and Expression, Oral Comprehension and Expression, Computer.

Skills

• Computer: Ability to develop and maintain computer records in Salesforce, Word, Excel and other software required by TBCC and regulatory agencies.
• Experience: Minimum of 1-2 years' experience in hospitality industry, customer services, and/or sales.
• Education: Associate's degree or equivalent accredited degree or professional certification, Bachelors of Arts or Science is desirable.

Benefits

• Club Membership
• Competitive Compensation
• Discounts on club services and amenities
• Continuing Education
• Community Involvement
• Paid Time off
• Health Insurance

Pay

$25.00 - $35.00 / hour

Schedule

Flexible work schedule, as job may require day and evening shifts, weekends, and holidays.