Membership Coordinator (Sugar House)

Essential Job Responsibilities

• Maintain accurate membership records and database entries, process applications and renewals
• Handle sensitive information securely
• Field inquiries from families and provide exceptional customer service
• Help coordinate member events and meetings
• Maintain office supplies and inventory
• Auxiliary with financial tasks such as invoicing and payment processing
• Perform general clerical duties such as filing, scanning, and data entry
• Engage with our young members, offering mentorship and support as they navigate their Club experience
• Other responsibilities as assigned by supervisor

Needed Knowledge

• Some front desk, office, or customer service experience
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and Google Docs, with the ability to learn new software tools as needed
• Excellent organizational skills, with both electronic data and physical files
• Ability to handle personal information with sensitivity and confidentiality
• Ability to communicate effectively over the phone, in person, and over email
• Flexibility and adaptability to thrive in a lively, energetic environment
• Willingness to learn and implement Trauma-Informed Practices to help create an environment of safety, awareness, trust, and empathy with youth and fellow staff members
• Willingness to develop and exemplify social-emotional competencies: self-awareness, self-management, social awareness, relationship skills, and responsible decision-making

Requirements

• Must be able to pass a criminal background check, MVR check, and drug screening
• 18 years and over

Job Preferences

• 21 years and over (to meet driving requirements), be willing and able to drive 15 passenger vans
• Bilingual Spanish/English speaking preferred
• 2 years of office and/or customer service experience
• 1 year of experience working with youth

About Boys & Girls Clubs of Greater Salt Lake

The Boys & Girls Clubs of Greater Salt Lake is committed to creating an inclusive environment that does not discriminate against any protected characteristic or other aspect that makes an individual unique. Diversity is the heart and soul of our history, the populations we serve, and our mission.