Membership Coordinator

About the Role

The Membership Coordinator will provide guidance to our team in a role that supports both our homeowners' association operations and the vibrant lifestyle of our community club. The ideal candidate is proactive, personable, and organized, with a passion for community engagement and facility excellence. This position reports to the Membership & Lifestyles Director.

Responsibilities

• Deliver prompt, courteous, and outgoing service to all residents, guests, and staff.
• Support the membership/lifestyle director in all department needs and programming.
• Register new residents and rental tenants in our community systems.
• Greet walk-in residents and ensure their needs are met efficiently and professionally.
• Monitor all membership records and reports.
• Assist with realtor and new member tours, when needed.
• Assist with coordinating all lifestyle events, ensuring smooth execution, when needed.
• Organize, schedule, and manage all club-within-club programming.
• Organize, schedule, and assist with all ESL programming.
• Assist with department manager birthday program.
• Prepare detailed reports, summaries, and documentation as requested.

Requirements

• High school diploma required; bachelor's degree preferred.
• Exceptional interpersonal and customer service skills.
• Strong organizational and multitasking abilities.
• Proficient in Microsoft Office Suite and general office systems.
• Experience in HOA operations, hospitality, or management preferred.
• Ability to work weekends or evenings during special events as needed.
• Ability to clearly and pleasantly communicate in English, both orally and in writing, using correct grammar, with membership, co-workers, and management.
• Bilingual in English and Spanish preferred but not required.
• Ability to understand member concerns and problems and find solutions, using good judgment and maintaining discretion and diplomacy while performing job duties.
• Ability to think clearly and quickly, prioritize, organize, and follow up within the appropriate time frame.
• Ability to maintain confidentiality of all member information.
• Availability to work a flexible schedule and attend events as requested.

Skills

• Knowledge of Microsoft, NorthStar, UKG, and Canva (desirable).