Membership Coordinator

Description

WE ARE Work in Paradise! Join the team of the Napa Valley Wine Train. This historically, luxury, and Iconic experience has been a staple in Napa's Wine Country for over 30 years. As a Membership Coordinator you get to be a part of this iconic history.

OUR CULTURE

The Noble House Hotels & Resorts philosophy emphasizes "location, distinction, and soul." Our properties are not a "one-size-fits-all." And neither are our team members. What makes us the company we are lies within our team. We are a group of individuals that share a passion for hospitality. We let our personalities shine and we like to have fun.

Napa Valley Wine Train

A day in the life... As a Membership Coordinator, you are responsible for the NVWT wine club team delivering exceptional member experience, driving both wine sales and wine club retention, resulting in long-term relationships. This is a hybrid role which will also work in the retail/photo/cafe space as needed.

Requirements

• 2 years’ experience in a wine membership and/or customer service position.
• Knowledge of wine and (Direct to Consumer) sales practices.
• Working knowledge of wine club management systems; C7 a plus.
• Familiarity with basic compliance guidelines.
• Excellent customer service and interpersonal skills; telephone, email, and in-person; friendly, helpful, and professional with the ability to speak clearly and concisely.
• Excellent written and oral communication skills.
• Able to handle customer service complaints and find effective resolutions.
• Able to work evenings, weekends, and holidays.
• Able to lift and carry 50lbs for short periods.
• Must have a valid CA driver's license.
• Must be 21 years of age.

Call To Action

If you enjoy being part of a team providing excellent experience to our guests and meeting new people, we invite you to apply and become the Membership Coordinator in our professional, fun, and creative Team.

Offer & Benefits

• Salary range: $25 - $28 per hour.
• Accrued PTO annually.
• Matching 401K.
• Holiday pay.
• Associate birthday pay.
• The opportunity to work in paradise as a part of a great team in a place where you can be proud.
• A flexible schedule to fit our mutual needs; please expect some weekend and evening shifts.

Call To Action

If you enjoy being a part of a team providing an excellent experience for our guests and meeting new people, we invite you to apply and become a membership coordinator, on the fun Napa Valley Wine Train team.

About the Role

Noble House Hotels & Resorts are proud to encourage and support an environment where everyone can be a successful team member (come as they are) as their true authentic self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status.

Qualifications

We are committed to building a team (rooted in family) and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.