Membership Coordinator (Rose Park)

About the role

At Boys & Girls Clubs of Greater Salt Lake, diversity is the heart and soul of our history, the populations we serve, and our mission. We are committed to creating an inclusive environment that does not discriminate against any protected characteristic or other aspect that makes an individual unique. Our greatest strength comes from the insights, experiences, and knowledge from all people. This is not your typical office job — we are looking for a dedicated, professional, and organized individual to keep things running smoothly as our Membership Coordinator. If you're passionate, professional, and thrive in a fast-paced environment, this is the role for you. This position reports to the Club Director and is based at the Spence Eccles Club.

Responsibilities

• Maintain accurate membership records and database entries, process applications and renewals
• Field inquiries from families and provide exceptional customer service
• Help coordinate member events and meetings
• Maintain office supplies and inventory
• Assist with financial tasks such as invoicing and payment processing
• Perform general clerical duties such as filing, scanning, and data entry
• Engage with young members, offering mentorship and support as they navigate their Club experience
• Oversee the lobby and monitor the main entrance into the facility
• Answer phones, communicate with parents and youth, and take payments
• Other responsibilities as assigned by supervisor

Requirements

• Some front desk, office, or customer service experience
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and Google Docs, with the ability to learn new software tools as needed
• Excellent organizational skills, with both electronic data and physical files
• Ability to handle personal information with sensitivity and confidentiality
• Ability to communicate effectively over the phone, in person, and over email
• Flexibility and adaptability to thrive in a lively, energetic environment
• Willingness to learn and implement Trauma-Informed Practices to help create an environment of safety, awareness, trust, and empathy with youth and fellow staff members
• Willingness to develop and exemplify social-emotional competencies: self-awareness, self-management, social awareness, relationship skills, and responsible decision-making
• Must be able to pass a criminal background check, MVR check, and drug screening
• Preferred: 21 years or older (to meet driving requirements), willing and able to drive 15-passenger vans
• Preferred: Bilingual Spanish/English speaking
• Preferred: 2 years of office and/or customer service experience
• Preferred: 1 year of experience working with youth

Benefits

• Work-Life Balance: Monday through Friday schedule with no late nights or weekends required
• PTO accrual after 90 days, plus a day off for your birthday and 3 floating holidays
• Professional development opportunities and training

Pay

$15–$17 per hour, depending on experience.

Schedule

25 hours per week. Monday–Thursday 1:45 pm–6:30 pm; Friday 12:30 pm–6:30 pm.