Membership & Community Outreach Coordinator

Choose Lansing® inspires everyone to celebrate and love Greater Lansing while developing the region as a visitor destination. We are committed to Diversity, Equity, and Inclusion and welcome applicants from all backgrounds.

About the role

Choose Lansing is seeking an energetic, relationship-focused Membership & Community Outreach Coordinator to grow and strengthen our membership while fostering meaningful connections throughout the Greater Lansing region. This full-time position reports to the Director of Membership & Community Engagement and plays a key role in member recruitment, retention, engagement, and community outreach.

Work Environment

Creative, collaborative, and fast-paced office environment located in downtown Lansing. Standard work hours are Monday through Friday, 8:30 a.m. – 5:00 p.m., with occasional evening and weekend events.

Responsibilities

• Recruit new members while building strong, long-term relationships with existing members to encourage engagement and retention.
• Coordinate membership onboarding, renewals, sponsorship opportunities, and member communications.
• Maintain accurate membership records, invoicing, reporting, and prospect management within the CRM.
• Assist in planning and coordinating member events, networking mixers, educational programs, and annual events.
• Support the growth and promotion of Choose Lansing's Certified Tourism Ambassador (CTA) program.
• Represent Choose Lansing at community meetings, networking events, and other local functions.
• Provide outstanding customer service while serving as a resource for members and community partners.
• Collaborate with staff to strengthen member benefits and enhance community engagement.
• Perform other duties as assigned.

Requirements

• Associate degree or higher preferred.
• One to three years of experience in sales, customer service, membership, community relations, or business development preferred.
• Experience in the hospitality industry, nonprofit, or membership-based organization is a plus.

Skills

• Strong relationship-building and networking skills.
• Self-motivated, organized, and results-oriented.
• Excellent customer service and communication skills.
• Ability to manage multiple projects while maintaining attention to detail.
• Professional written and verbal communication.
• Proficiency in Microsoft Office; CRM experience preferred.
• Passion for promoting Greater Lansing and supporting the local business community.

Benefits

• Comprehensive medical, dental, and vision insurance.
• Flexible spending accounts.
• Employer-paid life, short-term and long-term disability insurance.
• 401(k) with employer contribution.
• Paid time off and paid holidays.
• Professional development and training opportunities.
• Education reimbursement program.