Membership Communications Coordinator- FT

Responsibilities

• Maintain Carmel Valley Ranch brand standards and works to execute strategies developed to improve awareness of the Club and communications
• Create, establish, and manage the Club’s social media activity
• Create and distribute the Club’s newsletter and any other large-scale email distribution
• Prepare Club’s newsletter for Members from input given by each department
• Create and distribute various club event marketing pieces to the Members through various channels, including event flyers, tournament flyers, F&B marketing promotions, etc.
• Develop strategies to increase Membership retention, increase participation in Membership events
• Propose innovative ideas to increase Membership value and improve Member events and programs
• Ensure high levels of customer satisfaction through excellent service
• Complete weekly administration duties and ensure compliance with policies and procedures including but not limited to updating the Membership files and logs
• Aid in maintaining weekly and monthly reconciliations with accounting and membership
• Promote and comply with all policies and procedures of Carmel Valley Ranch

Qualifications

• Proven successful experience in digital marketing creation and implementation, including social media
• People and customer management skills
• Strong organizational and computer skills
• Good communication and interpersonal skills
• Willingness to perform other tasks as directed, including cross-training, projects etc.
• Willingness to work flexible hours as needed, some weekends and holidays
• Bachelor’s degree in Business Administration, Marketing, Communications, hospitality or relevant field preferred or equivalent experience
• Administrative and Customer Service experience required
• Computer experience required
• Proficiency in Canva, Instagram, Microsoft Word, Excel, Publisher and PowerPoint preferred