Membership and Business Operations Specialist

About the role

The role is a cross-functional individual contributor who serves as a connective layer across the Business & Strategy team at the National Council for Mental Wellbeing. Reporting to the Senior Director, Strategic Initiatives & Proposal, this person keeps work moving across two key areas: proposal management and membership. They are organized, relationship-oriented, and experienced enough to operate with considerable independence in a fast-paced environment where priorities can shift, including during high-activity proposal seasons. Success in this role requires resilience and a genuine team-player orientation.

Key Responsibilities

• Support the preparation and submission of proposals responding to government and non-government funding opportunities, including formatting documents, building and maintaining templates, and ensuring timely assembly of materials.
• Cookout outreach to internal teams and external partners to gather information needed for proposals.
• Aid in content development and proofreading of proposal materials.
• Manage pipeline and timelines and track deliverables across multiple simultaneous efforts.
• Serve as a responsive point of contact for member inquiries, ensuring issues and data are routed appropriately, and supporting broader operations and engagement activities.
• Support data management and record updates in the CRM system (Microsoft Dynamics).
• Track and report on membership activity, including pulling data and maintaining Excel-based dashboards for senior leadership reporting.
• Develop and maintain tracking tools that surface key numbers and trends for leadership.
• Support scheduling, documentation, and follow-through on action items across team workstreams.
• Prepare summaries, briefings, and activity reports for senior leadership.
• Contribute to reporting on team activities across Business & Strategy focus areas.
• Flex into other areas of the Business & Strategy portfolio — including strategic planning and the Medical Directors Institute — as needs evolve.

Required Qualifications

• Bachelor's degree in a related field, or equivalent experience and certification.
• Minimum of 3–5 years of professional experience in a nonprofit, health, or mission-driven organization.
• Demonstrated ability to operate independently, managing multiple concurrent priorities and deadlines with minimal direction in a fast-paced environment.
• Strong written and verbal communication skills; track record of preparing materials for and communicating directly with senior leaders and stakeholders.
• Sound judgment and problem-solving ability; able to analyze situations and determine an appropriate course of action without step-by-step guidance.
• High proficiency in Microsoft Office Suite — particularly Excel for tracking, reporting, and dashboard maintenance.
• Experience with CRM platforms or database systems (Microsoft Dynamics preferred).
• Collaborative team-player orientation with the resilience and flexibility to increase effort during high-demand proposal seasons.
• Exceptional organizational skills and attention to detail; results-oriented with a commitment to quality and follow-through.

Preferred Qualifications

• Experience in grants management, development coordination, or a comparable cross-functional project support role — with demonstrated ability to gather information across teams, meet submission deadlines, and manage multiple workstreams simultaneously.
• Familiarity with proposal or grant submission processes in a nonprofit or government-funded context.
• Background supporting membership programs, professional associations, or health systems.
• Experience working at or in close partnership with a national organization.
• Familiarity with the behavioral health sector or health policy landscape.

Salary & Benefits

The salary range for this position is $80,000 to $85,000. Salary decisions within the range are based on experience, education, and internal equity. The National Council offers a comprehensive benefits package, which includes (but is not limited to): Medical, dental, vision, life, and disability insurance; 403(b) retirement plan with employer contributions after 1 year of service; Paid time off, including vacation, sick, personal, floating holiday, bereavement, and observed federal holidays; Parental support benefits, including adoption, fertility, and surrogacy reimbursement and two weeks paid parental leave; Free unlimited Relias professional development courses; Annual professional development and tuition reimbursement funds; Calm Premium access.

How to Apply

Interested candidates are encouraged to submit their applications promptly through our online portal. All applicants will receive a response. Please contact Positively Partners with questions or to request support in submitting your application. Candidates who advance can expect an initial phone interview with the Positively Partners team, a follow-up interview with the hiring manager, and a multi-part final interview with a range of stakeholders.

About Us

The vision of the National Council for Mental Wellbeing is to make mental wellbeing, including recovery from substance use challenges, a reality for everyone. Despite overwhelming need, nearly 30 million people across the U.S. do not have access to comprehensive mental health and substance use treatment. The National Council for Mental Wellbeing is a membership organization that drives policy and social change on behalf of more than 3,200 mental health and substance use treatment organizations and the more than 15 million children, adults and families they serve. We advocate for policies to ensure access to high-quality services. We build the capacity of mental health and substance use treatment organizations. And we promote greater understanding of mental wellbeing as a core component of comprehensive health and health care. Through our Mental Health First Aid (MHFA) program, we have trained more than 4.5 million people in the U.S. to identify, understand and respond to signs and symptoms of mental health and substance use challenges. The National Council is growing to meet this moment. With an annual budget of $80 million, we’ve grown our dedicated team to 225 employees since 2020. Although we have office space in Washington, D.C., we operate as a remote-first organization, with employees working from their various locations across the United States. The National Council is proud to be an equal-opportunity employer. We embrace individuals from all backgrounds and perspectives, welcoming people of all races, ethnicities, religions, genders, sexual orientations, and ages, as well as veterans, people with disabilities, and those with lived experiences in mental health and substance use challenges to apply. We are committed to fostering a welcoming environment and recruitment process for everyone.