Business Operations Specialist

Responsibilities

• Aid the Program Manager in planning, executing, and monitoring program activities.
• Lead and oversee the onboarding and offboarding processes for staff, and various personnel activities, ensuring compliance with company policies and procedures.
• Manage and optimize asset management tasks, including the procurement of software/hardware, and the handling and tracking of government-furnished equipment, ensuring cost-effectiveness and efficiency.
• Innovate and improve business operations by independently collaborating with the technical team to create efficient Power Automate Flows and insightful Power BI dashboards.
• Design, maintain, and layout SharePoint pages to enhance team collaboration and information accessibility, ensuring alignment with organizational standards.
• Initiate, monitor, and lead the CAC/SAAR process to ensure compliance and efficiency, identifying areas for process improvement.
• Manage subcontracts, including financials and oversight, and perform other duties as needed to support program success.
• Manage and oversee various system access accounts for contract personnel, ensuring security and compliance.
• Utilize existing knowledge bases and established policies to provide effective support, while also independently identifying opportunities for process improvement.
• Deliver exceptional customer service and respond to employee requests professionally, serving as a point of escalation for complex issues.
• Maintain a thorough understanding of the sensitivity and confidentiality of issues handled.
• Research and interpret company policies and procedures to ensure alignment with organizational goals, providing recommendations for improvements.
• Offer education and guidance to team members, fostering a culture of continuous learning and development and coaching them towards excellence.

Qualifications

• 3+ years of relevant work experience.
• Ability to obtain a favorable NACI background investigation.
• Typically has a bachelor’s degree or equivalent work experience.
• Knowledge of Microsoft Office suite and related tools.
• Proven experience in independent decision-making and coaching roles.
• Aptitude for effectively communicating with internal and external customers, stakeholders, and executives.
• Ability to collaborate effectively while also being self-reliant.
• Demonstrated ability to lead and mentor team members.
• Ability to work effectively in a fast-paced, dynamic environment.
• Strong attention to detail.
• Excellent time management skills and ability to handle multiple tasks.