Members Sales & Service Specialist - Thornton

About the Role

Member Sales & Service Specialists assist the Studio Manager with new membership sales, intro class booking, and supporting current members with their studio needs. They play a key role in creating an inclusive, welcoming community and take pride in their work, results, and studio.

Responsibilities & Duties

• Focus on selling memberships, booking intro classes, and closing sales, with weekly sales calls and consistently surpassing sales and call goals.
• Provide exceptional customer service by promptly responding to emails, text messages, and phone calls, ensuring all inquiries are answered the same day.
• Deliver outstanding service in-person, over the phone, and via digital communication.
• Maintain a clean, orderly, and organized studio environment, ensuring the space is always welcoming.
• Take an active role in marketing efforts, including distributing materials, participating in promotional events, and supporting initiatives to drive studio visibility and growth.
• Other duties as assigned.

Requirements & Skills

• Strong communication and interpersonal skills in-person, on the phone, via email, and text; comfortable with public speaking in groups up to 12 people.
• Excellent sales and customer service skills, with a goal-oriented approach to achieving membership, retail, and service objectives.
• Proficient in using customer management software systems and adaptable to a fast-paced, dynamic work environment.
• Punctual, reliable, and professional, with the ability to work effectively both independently and as part of a team.
• Capable of standing or sitting for up to 8 hours, with reliable transportation to the studio and occasional offsite events.
• Able to lift, push, pull, climb, and perform other physical tasks as needed.
• Must be able to speak clearly and audibly.

Benefits

• $15-$17 per hour, plus additional commission on sales.
• Free Pilates classes.
• Retail discounts.
• Opportunities for growth within the studios.

About the Company

Founded in 2007, Club Pilates is the nation’s largest and fastest-growing Pilates franchise with 1,000 locations across 5 countries. The company has been ranked #1 on Franchise Times' Fast & Serious list and has appeared on Entrepreneur Magazine’s Franchise 500 and Inc. Magazine’s Inc. 5000 lists.

Club Pilates believes in empowering everyone through movement and the mind-body connection, offering accessible, approachable, and welcoming class formats. It is also the first company to create a 500-hour Teacher Training Program covering group Pilates apparatus classes, TRX, Triggerpoint, and Barre.

The company culture is built on positivity, enthusiasm, community support, and continuous growth.