Member Services and Sales Specialist

About the role

Love working with kids? Enjoy talking with people? Looking for more than just a front desk job? KidStrong Wilmington is looking for an energetic, outgoing, and quick-learning Member Services & Sales Specialist to join our growing team!

Responsibilities

• Create an Exceptional Family Experience
• Welcome every family with enthusiasm and professionalism.
• Build strong relationships with members and their families.
• Deliver outstanding customer service and create a welcoming environment.
• Support our coaches and leadership team throughout the day.
• Help Grow the Center
• Follow up with prospective families through phone calls and text messages.
• Schedule trial classes and answer questions about our program.
• Help families choose the membership that's right for them.
• Become a Trial Champion by creating an amazing trial experience and confidently enrolling new members.
• Support member retention by building relationships and providing excellent service.
• Keep the Center Running Smoothly
• Assist with administrative tasks and member requests.
• Maintain a clean, organized, and welcoming center.
• Aid in daily, weekly, and monthly cleaning responsibilities.
• Assist with center events, promotions, and special projects.
• Jump in wherever needed to support the team.

Requirements

• Passion for working with children is non-negotiable.
• Excellent communication and interpersonal skills.
• Comfortable talking with parents and confidently asking for the sale.
• Strong customer service mindset.
• Able to multitask in a fast-paced environment.
• Reliable, organized, and detail-oriented.
• Comfortable learning new technology and systems quickly.
• CPR certification preferred (or willingness to obtain within 90 days).

Qualifications

• Preferred Customer service or hospitality experience.
• Sales experience.
• Boutique fitness experience.
• Experience using CRM platforms such as GloFox, HubSpot, Podium, Slack, or Google Workspace.

Skills

• Outgoing personality.
• Energetic and positive attitude.
• Quick learner.
• Ability to handle multiple tasks simultaneously.
• Effective communicator.
• Confident in selling and closing deals.

Benefits

• Hourly base pay starting at $15.00/hour.
• Membership sales commissions and bonus opportunities.
• Employee discounts.
• Free uniforms.
• Paid training and ongoing development.
• Opportunity for advancement.
• Positive, supportive team culture.

Pay

$15.00/hour + membership sales commissions + bonus opportunities

Schedule

Typical schedule includes 2–3 weekdays and 1 weekend shift. Weekday Shifts May Include 8:00 AM – 2:00 PM, 2:00 PM – 8:00 PM, 3:30 PM – 8:00 PM. Weekend Shifts Are Typically 8:30 AM – 2:30 PM. Schedules are based on business needs and may include supporting the leadership team during days off.

About KidStrong

KidStrong is a private child development training center focused on building stronger, smarter, and more confident kids ages walking through 11 years old. Through our science-based curriculum, we help children develop physical strength, confidence, leadership, and character while partnering with parents every step of the way. Our team members don't just work at the front desk—they create relationships, celebrate milestones, support families, and help change kids' lives. If you're looking for a workplace where you can make an impact, grow professionally, and be surrounded by positive, high-performing people, we'd love to hear from you!