Members Sales & Service Specialist - Gainey Ranch

Responsibilities

• Respond to customer emails, text messages and phone calls.
• This includes always answering the phone, returning texts, calls and emails the same day, and escalating issues to management as needed.
• Execute sales protocols for prospect follow-up, membership sales, or intro class booking.
• Provide exceptional customer service to all clients of the studio, be it in person, over the telephone, via text messaging or email.
• Conduct tours of the facility while actively engaging with individuals.
• Meet or exceed sales call goals per shift.
• Meet or exceed assigned KPI’s.
• Achieve personal and studio-level sales goals.
• Help to maintain a clean and orderly studio.
• Participate in special events as needed to promote the studio.
• Smile a ridiculous amount.

Qualifications & Skills

• Excellent communication and interpersonal skills in person, on the telephone, via email, and text message.
• Must be comfortable with public speaking in groups of up to 12 people.
• Strong sales and customer service skills.
• Goal-oriented with an ability to achieve membership, retail, and service objectives.
• Ability to learn and use the Club Ready software system.
• Punctual, reliable and professional.
• Ability to work harmoniously as part of a team.
• Ability to adapt and evolve in an ever-changing fast-paced diverse environment.
• Ability to stand or sit for up to 8 hours throughout the workday.
• Hearing sufficient to understand conversations, both in person and on the telephone.
• Reliable means of transportation to studio and occasional offsite events.

Benefits & Perks

• Starting at $15.15 per hour plus commissions and free classes!
• Additional compensation from commission paid on sales.
• Employee status (W2) not a contractor.
• FREE PILATES CLASSES.
• Merchandise discounts.
• Opportunities for growth within the studios.

About the Role

THIS IS NOT A SEASONAL ROLE. ARE YOU A MAGICAL UNICORN? Are you an outgoing extrovert that LOVES PEOPLE?! We are seeking someone CONFIDENT and ENERGETIC who loves people and sales with equal enthusiasm. The ideal candidate will be POSITIVE and ENTHUSIASTIC, and have a passion for supporting our team and community. The right person for this job will have an extreme passion for customer service and making people smile every day! If you are FRIENDLY and willing to learn, while building relationships with new and existing teammates and members, you'll be a great addition to our team!

Pay

Starting at $15.15 per hour plus commissions and free classes!

Schedule

Employee status (W2) not a contractor.