Member Value Consultant - Mapping & Staking

About the role

The primary focus of this position is to provide virtual and onsite Business Process Consultation and training services for the business processes supported by NISC's Mapping/Staking solutions. Strong industry experience is a must, and experience with GIS Systems is a plus. Experience with other NISC system integrations is also beneficial, though not a requirement.

Responsibilities

• Provide remote and onsite consulting and implementation services to members around product utilization and best practices.
• Analyze internal data to prioritize opportunities effectively and provide a plan.
• Perform research and data analysis on member's product use to better deliver more value to underutilized products or best practices.
• Develop and deliver software training to internal and external stakeholders as needed.
• Cook up and deliver presentations at related workshops and industry related events as needed.
• Build tools to help support the needs assessment of our membership and how they utilize NISC's solutions.
• Influence and gain member interest around implementing new product functionality and/or best practices.
• May be asked to record walk-through product trainings and recordings with the internal Learning Center.
• Maintain an in-depth level understanding of product integrations.
• Execute special projects with a moderate to high degree of difficulty with independence as needed or requested.
• May be asked to help participate in NISC's Member Information Conference, Advisory Meetings and other related events.
• May be asked to mentor others.
• Proactively engage internal departments and leadership on industry trends related to product road maps and direction.
• May provide strategic input to internal and external senior level leaders around product utilization.
• Serve as onsite champion and change manager for member product initiatives.
• Low to moderate level amounts of travel required.

Requirements

• 8+ years of related experience preferred.
• Experience with ESRI GIS systems is helpful to this role, although not a requirement.
• Advanced level knowledge of business-related software applications and services.
• Advanced level knowledge of the Utility industries.
• Advanced level knowledge of Project Management processes and theory.
• Excellent verbal and written communication skills.
• Excellent presentation and training skills.
• Excellent telephone/email etiquette and an ability to deal effectively with Member/Customers.
• Excellent research and problem-solving skills with an excellent attention to detail.
• Excellent ability to organize and prioritize.
• Excellent ability to multitask and time manage.
• Excellent ability to demonstrate professionalism.
• Excellent ability to demonstrate effective decision making.
• Excellent ability to set and manage internal and external Member/Customer expectations.
• Ability to travel as often as necessary to meet the goals and objectives of the position.
• Advanced level understanding of change management best practices.
• Excellent ability to demonstrate initiative and accountability.

Qualifications

NISC's Shared Values & Competencies: Integrity – We are committed to doing the right thing – always. Relationships – We are committed to building and preserving lasting relationships. Innovation – We promote the spirit of creativity and champion new ideas. Teamwork – We exemplify the cooperative spirit by working together. Empowerment – We believe individuals have the power to make a difference. Personal Development – We believe the free exchange of knowledge and information is absolutely necessary to the success of each individual and the organization.