Member Team Lead - New Club Opening Lathrop, CA!

Position Summary

Lead and inspire member-facing associates to deliver a friendly, efficient, and welcoming experience. Manage work assignments, set priorities, and communicate expectations clearly. Coach, provide feedback, and develop associates to enhance service and performance. Recruit, onboard, schedule, and manage performance for associates. Advocate for members, associates, and the company.

What You'll Do

• Lead and inspire member-facing associates to deliver a friendly, efficient, and welcoming experience.
• Assign work, set priorities, and communicate expectations clearly.
• Provide coaching, feedback, and development to drive strong service and performance.
• Support recruiting, onboarding, scheduling, and performance management.
• Advocate for the member, the associate, and the company - every day.
• Partner with cross-functional leaders to deliver a seamless total club experience.
• Ensure associates consistently acknowledge members, identify needs, and resolve issues with care and urgency.
• Support members with transactions, self-service technology, Club Pickup, and merchandise location.
• Communicate the value of Sam’s Club by promoting membership types, upgrades, credit programs, and benefits.
• Participate in sales and marketing events and support membership growth goals.
• Oversee assigned areas by managing claims, returns, zoning, signing, and merchandise organization.
• Maintain availability of carts and flatbeds and support parking lot cleanliness.
• Monitor shrink, damages, and inventory accuracy in high-traffic areas.
• Ensure Club Pickup orders are picked, staged, and completed according to policy.
• Maintain accurate documentation, logs, and required records.
• Support front-end and accounting processes, including cash handling, registers, deposits, and cash fund transfers.
• Investigate overages, shortages, and discrepancies while maintaining confidentiality and accuracy.
• Follow accounting office procedures and support audits and compliance reviews.
• Use data and reporting to track results and identify improvement opportunities.
• Maintain a clean, safe, and organized environment for members and associates.
• Conduct safety sweeps and address or report hazards promptly.
• Model and enforce compliance with company policies, procedures, and ethical standards.
• Support and reinforce the Open Door Policy.
• Train and develop associates through hands-on leadership and timely completion of required training.
• Identify potential in others and help build the skills needed for growth and advancement.
• Recognize contributions and celebrate team wins.
• Create an inclusive environment where associates feel supported, respected, and motivated.

How You’ll Lead

• Collaborate with managers, associates, members, and business partners to meet business needs.
• Use reliable data and multiple information sources to make balanced decisions.
• Cook up work effectively to meet timelines and quality standards.
• Lead others through change with clarity, consistency, and confidence.

Our Values in Action

• Respect the Individual: Embrace differences and create a workplace where associates feel seen, supported, and connected. Build strong, trusting relationships through clear and positive communication. Develop, mentor, and recognize others to strengthen the team. Act with Integrity: Maintain and promote the highest standards of ethics, honesty, and accountability. Live the Walmart values and support our goal of becoming a regenerative company. Lead with humility, fairness, and transparency.
• Serve Our Members: Deliver results while putting the member first. Make decisions that balance short- and long-term priorities and support the overall club experience. Strive for Excellence: Demonstrate curiosity, resilience, and a desire to learn. Drive continuous improvement and adopt new tools and technologies. Support others through change and new challenges.

Minimum Qualifications

• 6 months retail experience including operating front-end equipment (for example, cash register) AND 6 months customer service experience.
• Must be 18 years of age or older.

Preferred Qualifications

• Leading a front-end team.
• Supervising experience to include hiring, evaluating, mentoring, developing, and managing the workload of others.