Member Team Lead

About the role

Assists management with the supervision of associates in the assigned area of responsibility, ensuring smooth operations and compliance with company policies and procedures.

Responsibilities

• Assign duties, communicate goals, and provide feedback to associates.
• Train associates on processes, procedures, and member service approaches to resolve complaints and issues according to company guidelines.
• Ensure compliance with company policies, support the Open Door Policy, and participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
• Support membership by providing information on membership types, programs, and benefits to current and prospective members.
• Process memberships, upgrades, and credit accounts; encourage renewals; participate in sales and marketing events; and complete required documentation to meet membership goals.
• Promote the value of Sam’s Club products and services.
• Acknowledge members, identify their needs, assist with purchasing decisions, and provide guidance on self-service technology.
• Assist members with transactions using registers or self-checkout and ensure club pickup orders are filled.
• Oversee the assigned area by handling claims and returns, zoning, arranging merchandise, identifying shrink and damages, and maintaining cart/flatbed availability.
• Maintain parking lot cleanliness and assist members with transporting items using cart retrieval equipment.
• Complete accounting records, file transactions, and prepare documentation following accounting office procedures.
• Provide funds for register operation, create and interpret financial reports, assist with accounting investigations, and prepare daily deposits.
• Investigate overages, shortages, and Cash Fund Transfers while maintaining confidentiality and accuracy of financial information.
• Develop, communicate, and implement processes to meet business needs by collaborating with managers, coworkers, and customers.
• Analyze information from multiple sources, monitor progress, and identify improvement opportunities.
• Demonstrate, promote, and support compliance with company policies, procedures, and ethical standards.
• Lead and participate in teams by sharing resources, determining customer needs, coordinating work assignments, and providing feedback.
• Model adaptability to change and help others navigate new challenges.
• Embrace diversity in people, cultures, and ideas; foster an inclusive workplace where associates feel supported and connected.
• Build strong relationships, communicate with impact, and motivate teams.
• Mentor and develop others, recognize contributions, and strengthen team performance.
• Maintain high standards of integrity, ethics, and compliance; model Walmart values to support the company culture.
• Act selflessly, demonstrating humility, self-awareness, fairness, and transparency.
• Deliver results while prioritizing customer needs and balancing short- and long-term goals.
• Drive continuous improvement, embrace new technologies, and support others through change.

Requirements

• 6 months of retail experience, including operating front-end equipment (e.g., cash register).
• 6 months of customer service experience.
• Must be 18 years of age or older.

Preferred Qualifications

• Experience leading a front-end team.
• Supervisory experience, including hiring, evaluating, mentoring, developing, and managing workloads.

Benefits

• Competitive pay with performance-based bonus awards.
• Health benefits, including medical, vision, and dental coverage.
• Financial benefits, including 401(k), stock purchase, and company-paid life insurance.
• Paid time off (PTO), parental leave, family care leave, bereavement, jury duty, and voting leave.
• Short-term and long-term disability coverage.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U: Company-paid education benefit program for high school completion, bachelor’s degrees, English Language Learning, and short-form certificates (tuition, books, and fees fully covered by Walmart).

Pay

The hourly wage range for this position is $21.00 to $29.00. The actual hourly rate will meet or exceed the minimum wage applicable to the job location. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 to $3.00 per hour based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

Primary location: 1117 West I-35 Frontage Road, Edmond, OK 73034-0000, United States of America.