Member Team Lead

About the role

Assists management with the supervision of associates in the assigned area of responsibility, ensuring compliance with company policies and procedures while supporting the Open Door Policy.

Responsibilities

• Assign duties, communicate goals, and provide feedback to associates.
• Train associates on processes, procedures, and member service approaches to resolve complaints and issues according to company guidelines.
• Participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
• Support membership by providing information on membership types, programs, and benefits to current and prospective members.
• Process memberships, upgrades, and credit accounts; encourage renewals; and participate in sales and marketing events.
• Complete and maintain marketing recaps and documentation to meet membership goals and promote Sam’s Club products and services.
• Provide member service by acknowledging members, identifying needs, assisting with purchasing decisions, and guiding members on self-service technology.
• Assist members with transactions using registers or self-checkout and ensure club pickup orders are filled.
• Oversee the assigned area by handling claims and returns, zoning, arranging merchandise, identifying shrink and damages, and maintaining cart availability.
• Assist members with transporting items and maintain parking lot cleanliness using cart retrieval equipment.
• Complete accounting records, file transactions, and prepare financial reports, deposits, and cash fund transfers.
• Investigate overages, shortages, and accounting-related issues while maintaining confidentiality and accuracy of financial information.
• Develop, communicate, and implement processes to meet business needs by collaborating with managers, coworkers, and customers.
• Analyze information from multiple sources, monitor progress, and address improvement opportunities.
• Demonstrate and promote compliance with company policies, procedures, and ethical standards.
• Lead and participate in teams by coordinating work assignments, providing feedback, and supporting timelines and work quality.
• Model adaptability to change and help others navigate new challenges.
• Embrace diversity, foster an inclusive workplace, and support associate development and recognition.
• Act with integrity, uphold Walmart values, and support regenerative company goals.
• Deliver results while prioritizing customer needs and balancing short- and long-term priorities.
• Drive continuous improvement, embrace new technologies, and support others through change.

Requirements

• 6 months of retail experience, including operating front-end equipment (e.g., cash register).
• 6 months of customer service experience.
• Must be 18 years of age or older.

Preferred Qualifications

• Experience leading a front-end team.
• Supervisory experience, including hiring, evaluating, mentoring, developing, and managing workloads.

Benefits

• Competitive pay with performance-based bonus awards.
• Health benefits: medical, vision, and dental coverage.
• Financial benefits: 401(k), stock purchase, and company-paid life insurance.
• Paid time off: PTO, parental leave, family care leave, bereavement, jury duty, and voting leave.
• Short-term and long-term disability coverage.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U: Company-paid education benefit program for high school completion, bachelor’s degrees, ELL, and short-form certificates (eligibility requirements apply).

Pay

The hourly wage range for this position is $23.00 to $31.00. The actual hourly rate will meet or exceed the minimum wage for the job location. Additional compensation in the form of premiums may apply, ranging from $0.35 to $3.00 per hour, based on schedule, facility, season, or specific work performed.

Primary location: 13130 L St, Omaha, NE 68137-1866, United States of America.