Member Team Lead

About the role

Assists management with the supervision of associates in the assigned area of responsibility, ensuring smooth operations and compliance with company policies and procedures.

Responsibilities

• Assign duties, communicate goals, and provide feedback to associates.
• Train associates on processes, procedures, and member service approaches to resolve complaints and issues according to company guidelines.
• Ensure compliance with company policies, support the Open Door Policy, and participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
• Communicate and support membership by providing information on membership types, programs, and benefits to current and prospective members.
• Process memberships, upgrades, and credit accounts; encourage renewals; participate in sales and marketing events; and promote Sam’s Club products and services.
• Provide member service by acknowledging members, identifying needs, assisting with purchasing decisions, guiding members on self-service technology, and ensuring transactions are completed accurately.
• Oversee the assigned area by handling claims and returns, zoning merchandise, identifying shrink and damages, organizing carts/flatbeds, assisting with item transport, and maintaining parking lot cleanliness.
• Complete accounting records, file transactions, and maintain documentation by following accounting procedures, preparing deposits, investigating cash discrepancies, and ensuring confidentiality of financial information.
• Develop, communicate, and implement processes to meet business needs by collaborating with stakeholders, analyzing information, monitoring progress, and addressing improvement opportunities.
• Demonstrate, promote, and support compliance with company policies, procedures, and ethical standards.
• Lead and participate in teams by coordinating work assignments, providing feedback, and modeling adaptability to change.
• Foster a culture of respect by embracing diversity, building trusting relationships, and mentoring others.
• Act with integrity by maintaining ethical standards, accountability, and supporting Walmart’s regenerative goals.
• Serve customers and members by delivering results, balancing priorities, and making decisions based on reliable information.
• Strive for excellence by driving continuous improvement, embracing new technologies, and supporting others through change.

Requirements

• 6 months of retail experience, including operating front-end equipment (e.g., cash register).
• 6 months of customer service experience.
• Must be 18 years of age or older.

Preferred Qualifications

• Experience leading a front-end team.
• Supervisory experience, including hiring, evaluating, mentoring, developing, and managing workloads.

Benefits

• Competitive pay with performance-based bonus awards.
• Health benefits: medical, vision, and dental coverage.
• Financial benefits: 401(k), stock purchase plan, and company-paid life insurance.
• Paid time off: PTO, parental leave, family care leave, bereavement, jury duty, and voting leave.
• Short-term and long-term disability coverage.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U: Company-paid education benefit program for high school completion, bachelor’s degrees, ELL, and short-form certificates (eligibility requirements apply).

Pay

The hourly wage range for this position is $22.50 to $30.50. The actual rate will meet or exceed the minimum wage applicable to the job location. Additional premiums may apply based on schedule, facility, season, or specific work performed, ranging from $0.35 to $3.00 per hour.

Location

3925 Welsh Rd, Willow Grove, PA 19090-2900, United States of America.