Member Team Lead

About the role

Assists management with the supervision of associates in the assigned area of responsibility, ensuring compliance with company policies and procedures while supporting the Open Door Policy.

Responsibilities

• Assign duties, communicate goals, and provide feedback to associates.
• Train associates on processes, procedures, and member service approaches.
• Ensure member complaints and issues are resolved according to company guidelines.
• Participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
• Support membership by providing information on membership types, programs, and benefits to current and prospective members.
• Process memberships, upgrades, and credit accounts; encourage renewals and participate in sales and marketing events.
• Complete and maintain marketing recaps and other required documentation to meet membership goals.
• Promote the value of Sam’s Club products and services.
• Acknowledge members, identify their needs, and assist with purchasing decisions.
• Provide guidance on self-service technology and assist with transactions at registers or self-checkout.
• Ensure club pick-up orders are filled accurately.
• Oversee assigned area by handling claims, returns, and zoning; arrange and organize merchandise.
• Identify shrink and damages, maintain cart/flatbed availability, and assist members with transporting items.
• Maintain parking lot cleanliness and operate cart retrieval equipment according to company policies.
• Complete accounting records, file transactions, and prepare daily deposits.
• Follow accounting office procedures, provide funds for register operation, and create financial analysis reports.
• Assist with accounting-related investigations, prepare Cash Fund Transfers, and investigate overages/shortages.
• Maintain confidentiality and accuracy of financial and personal information.
• Develop, communicate, and implement processes to meet business needs by collaborating with managers, coworkers, and customers.
• Analyze information from multiple sources, monitor progress, and address improvement opportunities.
• Demonstrate, promote, and support compliance with company policies, procedures, and ethical standards.
• Use the Open Door Policy to assist management with correcting ethical and compliance issues.
• Lead and participate in teams by sharing resources, determining customer needs, and executing work assignments.
• Provide advice, feedback, and support to ensure timelines and work quality are achieved.
• Model and help others adapt to change or new challenges.
• Embrace differences in people, cultures, and ideas to create an inclusive workplace.
• Build strong relationships, communicate with impact, and motivate teams.
• Develop and mentor others, recognize contributions, and support team growth.
• Maintain high standards of integrity, ethics, and compliance; model Walmart values.
• Support Walmart’s goal of becoming a regenerative company by making a positive impact.
• Deliver results while prioritizing customer needs and balancing short- and long-term priorities.
• Drive continuous improvement, embrace new technologies, and support others through change.

Requirements

• 6 months of retail experience, including operating front-end equipment (e.g., cash register).
• 6 months of customer service experience.
• Must be 18 years of age or older.

Preferred Qualifications

• Experience leading a front-end team.
• Supervisory experience, including hiring, evaluating, mentoring, developing, and managing workloads.

Benefits

• Competitive pay with performance-based bonus awards.
• Health benefits: medical, vision, and dental coverage.
• Financial benefits: 401(k), stock purchase, and company-paid life insurance.
• Paid time off: PTO, parental leave, family care leave, bereavement, jury duty, and voting leave.
• Short-term and long-term disability coverage.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U: Company-paid education benefit program for high school completion, bachelor’s degrees, ELL, and short-form certificates (tuition, books, and fees fully covered by Walmart).

Pay

The hourly wage range for this position is $22.00 to $30.00. The actual hourly rate will equal or exceed the required minimum wage for the job location. Additional compensation in the form of premiums may apply in specific circumstances, ranging from $0.35 to $3.00 per hour, based on schedule, facility, season, or specific work performed.

Primary Location: 600 Willard Hagan Dr, Lebanon, TN 37090-1044, United States of America.