Member Team Lead

About the role

Assists management with the supervision of associates in the assigned area of responsibility, ensuring compliance with company policies and procedures while supporting the Open Door Policy.

Responsibilities

• Assign duties, communicate goals, and provide feedback to associates.
• Train associates on processes, procedures, and member service techniques.
• Participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
• Support membership by providing information on membership types, programs, and benefits to current and prospective members.
• Process memberships, upgrades, and credit accounts; encourage renewals and participate in sales/marketing events.
• Complete and maintain marketing recaps and documentation to meet membership goals.
• Promote the value of Sam’s Club products and services.
• Acknowledge members, identify needs, and assist with purchasing decisions and transactions.
• Guide members on self-service technology and ensure club pickup orders are fulfilled.
• Oversee assigned area by handling claims/returns, zoning, arranging merchandise, and identifying shrink/damages.
• Maintain availability of carts/flatbeds, assist with transporting items, and ensure parking lot cleanliness.
• Follow accounting procedures, provide funds for register operation, and prepare financial reports.
• Prepare daily deposits, oversee Cash Fund Transfers, and investigate overages/shortages.
• Maintain confidentiality and accuracy of financial and personal information.
• Collaborate with managers, coworkers, and customers to meet business needs.
• Analyze information, monitor progress, and address improvement opportunities.
• Demonstrate and promote compliance with company policies, ethics, and integrity.
• Lead and participate in teams, coordinate work assignments, and provide feedback.
• Model adaptability to change and support others through new challenges.
• Embrace diversity, foster inclusion, and help attract and develop talent.
• Build trusting relationships, communicate positively, and motivate teams.
• Mentor others, recognize contributions, and strengthen team performance.
• Maintain high standards of integrity, ethics, and compliance.
• Support Walmart’s regenerative goals and positive impact initiatives.
• Deliver results while prioritizing customer and member needs.
• Make decisions based on reliable information and balance short/long-term priorities.
• Drive continuous improvement, embrace new technologies, and support others through change.

Requirements

• 6 months of retail experience, including operating front-end equipment (e.g., cash register).
• 6 months of customer service experience.
• Must be 18 years of age or older.

Preferred Qualifications

• Experience leading a front-end team.
• Supervisory experience, including hiring, evaluating, mentoring, and workload management.

Benefits

• Competitive pay with performance-based bonus awards.
• Health benefits: medical, vision, and dental coverage.
• Financial benefits: 401(k), stock purchase, and company-paid life insurance.
• Paid time off: PTO, parental leave, family care leave, bereavement, jury duty, and voting leave.
• Short-term and long-term disability coverage.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U: Company-paid education benefit program for full-time and part-time associates, covering high school completion, bachelor’s degrees, ELL, and short-form certificates (tuition, books, and fees fully paid by Walmart).

Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Benefits are subject to change.

Pay

The hourly wage range for this position is $22.00 to $30.00. The actual rate will meet or exceed the minimum wage for the job location. Additional premiums may apply (ranging from $0.35 to $3.00 per hour) based on schedule, facility, season, or specific work performed.

Primary location: 196 THF Blvd, Chesterfield, MO 63005-1141, United States of America.