Member Team Lead

Assists management with the supervision of associates in the assigned area, ensuring smooth operations and adherence to company guidelines.

Responsibilities

• Assign duties, communicate goals, and provide feedback to associates.
• Train associates on processes, procedures, and member service techniques.
• Ensure compliance with company policies and support the Open Door Policy.
• Participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
• Support membership by providing information on membership types, programs, and benefits.
• Process memberships, upgrades, and credit accounts; encourage renewals.
• Participate in sales and marketing events; complete and maintain marketing recaps.
• Strive to meet membership goals and promote Sam’s Club products and services.
• Acknowledge members, identify needs, and assist with purchasing decisions.
• Guide members on self-service technology and assist with transactions.
• Ensure club pick-up orders are filled and oversee the assigned area of responsibility.
• Handle claims, returns, and zoning; arrange and organize merchandise.
• Identify shrink and damages; maintain availability of carts and flatbeds.
• Assist members with transporting items and maintain parking lot cleanliness.
• Follow accounting procedures, provide funds for register operation, and create financial reports.
• Prepare daily deposits, oversee Cash Fund Transfers, and investigate discrepancies.
• Maintain confidentiality and accuracy of financial and personal information.
• Collaborate with managers, coworkers, and customers to meet business needs.
• Analyze information, monitor progress, and address improvement opportunities.
• Demonstrate and promote compliance with company policies and ethical standards.
• Lead and participate in teams; share resources and coordinate work assignments.
• Provide advice, feedback, and support to ensure timelines and work quality.
• Model adaptability to change and help others navigate new challenges.
• Embrace diversity, foster inclusion, and create opportunities for all associates.
• Build strong relationships, communicate effectively, and motivate teams.
• Mentor and develop others; recognize contributions and accomplishments.
• Uphold integrity, ethics, and compliance; support Walmart’s regenerative goals.
• Act selflessly, demonstrate humility, and maintain transparency.
• Deliver results while prioritizing customer and member needs.
• Make decisions based on reliable information and balance priorities.
• Drive continuous improvement, embrace new technologies, and support change.

Requirements

• 6 months of retail experience, including operating front-end equipment (e.g., cash register).
• 6 months of customer service experience.
• Must be 18 years of age or older.

Preferred Qualifications

• Experience leading a front-end team.
• Supervisory experience, including hiring, evaluating, mentoring, and workload management.

Benefits

• Competitive pay with performance-based bonus awards.
• Health benefits: medical, vision, and dental coverage.
• Financial benefits: 401(k), stock purchase, and company-paid life insurance.
• Paid time off: PTO, parental leave, family care leave, bereavement, jury duty, and voting leave.
• Short-term and long-term disability coverage.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U: Company-paid education benefit program for high school completion, bachelor’s degrees, ELL, and short-form certificates (tuition, books, and fees fully covered).

Pay

The hourly wage range for this position is $22.00 to $30.00. The actual hourly rate will meet or exceed the minimum wage for the job location. Additional premiums may apply in specific circumstances, ranging from $0.35 to $3.00 per hour, based on schedule, facility, season, or specific work performed.

Primary location: 4385 Venetucci Boulevard, Colorado Springs, CO 80906-4049, United States of America.