Member Team Lead

About the role

Assists management with the supervision of associates in the assigned area of responsibility, ensuring compliance with company policies and procedures, and supporting the Open Door Policy.

Responsibilities

• Assign duties, communicate goals, and provide feedback to associates.
• Train associates on processes, procedures, and member service approaches.
• Ensure member complaints and issues are resolved according to company guidelines.
• Participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
• Communicate and support membership by providing information on membership types, programs, and benefits.
• Process memberships, upgrades, and credit accounts; encourage renewals and participate in sales/marketing events.
• Complete and maintain marketing recaps and other required documentation to meet membership goals.
• Promote the value of Sam’s Club products and services.
• Acknowledge members, identify their needs, and assist with purchasing decisions.
• Provide guidance on self-service technology and assist with transactions at registers or self-checkout.
• Ensure club pick-up orders are filled.
• Oversee assigned area by handling claims, returns, and zoning; arrange and organize merchandise.
• Identify shrink and damages, maintain cart/flatbed availability, and assist members with transporting items.
• Maintain parking lot cleanliness and operate cart retrieval equipment according to policies.
• Complete accounting records, file transactions, and prepare daily deposits.
• Create and interpret financial analysis reports and assist with accounting-related investigations.
• Investigate overages, shortages, and maintain confidentiality of financial/personal information.
• Develop, communicate, and implement processes to meet business needs by collaborating with managers, coworkers, and customers.
• Analyze information from multiple sources, monitor progress, and address improvement opportunities.
• Demonstrate, promote, and support compliance with company policies, procedures, and ethical standards.
• Lead and participate in teams by sharing resources, coordinating work, and providing feedback.
• Model adaptability to change and help others navigate new challenges.
• Embrace diversity, foster inclusion, and create opportunities for associates to thrive.
• Build trusting relationships, communicate positively, and motivate teams.
• Mentor others, recognize contributions, and strengthen team performance.
• Maintain high standards of integrity, ethics, and compliance; support Walmart’s regenerative goals.
• Act selflessly, demonstrating humility, fairness, and transparency.
• Deliver results while prioritizing customer needs and balancing short/long-term goals.
• Drive continuous improvement, embrace new technologies, and support others through change.

Requirements

• 6 months of retail experience, including operating front-end equipment (e.g., cash register).
• 6 months of customer service experience.
• Must be 18 years of age or older.

Preferred Qualifications

• Experience leading a front-end team.
• Supervisory experience, including hiring, evaluating, mentoring, and workload management.

Benefits

• Competitive pay with performance-based bonus awards.
• Health benefits: medical, vision, and dental coverage.
• Financial benefits: 401(k), stock purchase, and company-paid life insurance.
• Paid time off: PTO, parental leave, family care leave, bereavement, jury duty, and voting leave.
• Short-term and long-term disability coverage.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U: Company-paid education benefit program for full-time and part-time associates, covering tuition, books, and fees for high school completion, bachelor’s degrees, ELL, and short-form certificates.

Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Benefits are subject to change.

Pay

The hourly wage range for this position is $23.00 to $31.00. The actual rate will meet or exceed the minimum wage for the job location. Additional premiums may apply (ranging from $0.35 to $3.00 per hour) based on schedule, facility, season, or specific work performed.

Location

2550 Immokalee Rd, Naples, FL 34110-1410, United States of America.