Member Team Lead

About the role

Assists management with the supervision of associates in the assigned area of responsibility, ensuring compliance with company policies and procedures while supporting the Open Door Policy.

Responsibilities

• Assign duties, communicate goals, and provide feedback to associates.
• Train associates on processes, procedures, and member service approaches.
• Ensure member complaints and issues are resolved according to company guidelines.
• Participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
• Communicate and support membership by providing information on membership types, programs, and benefits.
• Process memberships, upgrades, and credit accounts; encourage renewals and participate in sales/marketing events.
• Complete and maintain marketing recaps and documentation to meet membership goals.
• Promote the value of Sam’s Club products and services.
• Acknowledge members, identify needs, and assist with purchasing decisions and transactions.
• Provide guidance on self-service technology and ensure club pickup orders are filled.
• Oversee assigned area by handling claims/returns, zoning, arranging merchandise, and identifying shrink/damages.
• Maintain availability of carts/flatbeds, assist with transporting items, and ensure parking lot cleanliness.
• Complete accounting records, file transactions, and prepare financial reports and deposits.
• Investigate overages, shortages, and accounting-related issues while maintaining confidentiality.
• Develop and implement processes to meet business needs by collaborating with stakeholders.
• Analyze information, monitor progress, and address improvement opportunities.
• Demonstrate and promote compliance with company policies, ethics, and integrity.
• Lead and participate in teams, sharing resources and providing feedback to achieve goals.
• Model adaptability to change and support others through new challenges.
• Embrace diversity, foster inclusion, and help associates thrive.
• Build trusting relationships, communicate effectively, and recognize contributions.
• Mentor and develop others to strengthen the team.
• Maintain high standards of integrity, ethics, and compliance.
• Support Walmart’s regenerative goals by making a positive impact.
• Deliver results while prioritizing customer and member needs.
• Make decisions based on reliable information and balance short/long-term priorities.
• Drive continuous improvement, embrace new technologies, and support others through change.

Requirements

• 6 months of retail experience, including operating front-end equipment (e.g., cash register).
• 6 months of customer service experience.
• Must be 18 years of age or older.

Preferred Qualifications

• Experience leading a front-end team.
• Supervisory experience, including hiring, evaluating, mentoring, and workload management.

Benefits

• Competitive pay with performance-based bonus awards.
• Health benefits: medical, vision, and dental coverage.
• Financial benefits: 401(k), stock purchase, and company-paid life insurance.
• Paid time off: PTO, parental leave, family care leave, bereavement, jury duty, and voting.
• Short-term and long-term disability coverage.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U: Company-paid education benefit program for full-time and part-time associates, covering high school completion, bachelor’s degrees, ELL, and short-form certificates. Tuition, books, and fees are fully paid by Walmart. Eligibility requirements apply.

Pay

The hourly wage range for this position is $21.00 to $29.00. The actual rate will meet or exceed the minimum wage for the job location. Additional premiums may apply in specific circumstances, ranging from $0.35 to $3.00 per hour, based on schedule, facility, season, or specific work performed.

Location

7021 S Westnedge Ave, Portage, MI 49002-4206, United States of America.