Member Team Lead

About the role

Assists management with the supervision of associates in the assigned area by:

• Assigning duties and communicating goals and feedback
• Training associates on processes and procedures
• Providing direction and guidance on member service approaches and techniques
• Ensuring member complaints and issues are resolved according to company guidelines
• Ensuring compliance with company policies and procedures
• Supporting the Open Door Policy
• Participating in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates

Responsibilities

Membership Support

• Provides information on membership types, programs, and benefits to current and prospective members
• Processes memberships, upgrades, and credit accounts
• Encourages membership renewals
• Participates in sales and marketing events
• Completes and maintains marketing recaps and other required documentation
• Strives to meet membership goals and promotes the value of Sam’s Club products and services

Member Service

• Acknowledges members and identifies their needs
• Assists members with purchasing decisions
• Locates merchandise and provides guidance on self-service technology
• Assists members with transactions using registers or self-checkout
• Ensures club pick-up orders are filled

Area Oversight

• Handles claims and returns
• Zones the area and arranges/organizes merchandise
• Identifies shrink and damages
• Organizes and maintains availability of carts/flatbeds
• Assists members with transporting items using cart retrieval equipment
• Maintains parking lot cleanliness

Accounting and Documentation

• Completes accounting records and files transactions
• Follows accounting office procedures
• Provides funds for proper register operation
• Creates and interprets financial analysis reports
• Assists with accounting-related investigations
• Prepares daily deposits and oversees Cash Fund Transfers
• Investigates overages and shortages in cash register drawers and accounting office
• Maintains confidentiality and accuracy of financial and personal information

Process Improvement

• Develops, communicates, and implements processes to meet business needs
• Collaborates with managers, coworkers, customers, and business partners
• Analyzes and applies information from multiple sources
• Monitors progress and results
• Identifies and addresses improvement opportunities

Compliance and Ethics

• Demonstrates, promotes, and supports compliance with company policies and standards of ethics and integrity
• Explains, guides, and demonstrates how to apply policies in business processes
• Implements related action plans
• Uses the Open Door Policy to assist management with correcting ethical and compliance issues

Team Leadership

• Leads and participates in teams by using and sharing resources, information, and tools
• Determines customer needs and business priorities
• Coordinates and executes work assignments
• Provides advice, feedback, and support to ensure timelines and work quality
• Models and helps others adapt to change or new challenges

Core Values

• Respect the Individual: Embraces differences in people, cultures, ideas, and experiences; creates an inclusive workplace; helps associates thrive and perform; attracts top talent
• Act with Integrity: Maintains high standards of integrity and ethics; models Walmart values; holds oneself and others accountable; supports regenerative company goals
• Serve our Customers and Members: Delivers results while prioritizing the customer; makes decisions based on reliable information; balances short- and long-term priorities
• Strive for Excellence: Displays curiosity and a desire to learn; takes calculated risks; drives continuous improvement; supports others through change

Requirements

• 6 months of retail experience, including operating front-end equipment (e.g., cash register)
• 6 months of customer service experience
• Must be 18 years of age or older

Preferred Qualifications

• Experience leading a front-end team
• Supervisory experience, including hiring, evaluating, mentoring, developing, and managing workloads

Benefits

• Health Benefits: Medical, vision, and dental coverage
• Financial Benefits: 401(k), stock purchase plan, and company-paid life insurance
• Paid Time Off: PTO, parental leave, family care leave, bereavement, jury duty, and voting leave
• Additional Benefits: Short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement
• Education Benefits: Live Better U program covers tuition, books, and fees for high school completion, bachelor’s degrees, English Language Learning, and short-form certificates (eligibility requirements apply)

Benefits are subject to change and may depend on job classification and length of employment. For more information, visit One.Walmart.

Pay

The hourly wage range for this position is $21.00 to $29.00. The actual hourly rate will meet or exceed the minimum wage applicable to the job location. Additional compensation in the form of premiums may range from $0.35 to $3.00 per hour based on specific circumstances (e.g., schedule, facility, season, or specific work performed). Multiple premiums may apply if criteria are met.