Member Team Lead

About the role

Assists management with the supervision of associates in the assigned area, ensuring smooth operations and compliance with company policies and procedures.

Responsibilities

• Assign duties, communicate goals, and provide feedback to associates.
• Train associates on processes, procedures, and member service techniques.
• Ensure member complaints and issues are resolved according to company guidelines.
• Support and participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
• Communicate and support membership by providing information on membership types, programs, and benefits.
• Process memberships, upgrades, and credit accounts; encourage renewals and participate in sales/marketing events.
• Acknowledge members, identify their needs, and assist with purchasing decisions and transactions.
• Oversee assigned area by handling claims, returns, zoning, organizing merchandise, and maintaining cleanliness.
• Complete accounting records, financial reports, and required documentation while maintaining confidentiality.
• Collaborate with managers, coworkers, and customers to develop and implement processes that meet business needs.
• Demonstrate and promote compliance with company policies, procedures, and ethical standards.
• Lead and participate in teams, sharing resources and providing feedback to ensure work quality.
• Embrace diversity, foster an inclusive workplace, and mentor others to help them thrive.
• Act with integrity, uphold Walmart’s values, and support regenerative company goals.
• Deliver results with a customer-first mindset and make decisions based on reliable information.
• Drive continuous improvement, adapt to change, and support others through transitions.

Requirements

• 6 months of retail experience, including operating front-end equipment (e.g., cash register).
• 6 months of customer service experience.
• Must be 18 years of age or older.

Preferred Qualifications

• Experience leading a front-end team.
• Supervisory experience, including hiring, evaluating, mentoring, and managing workloads.

Benefits

• Competitive pay with performance-based bonus awards.
• Health benefits: medical, vision, and dental coverage.
• Financial benefits: 401(k), stock purchase, and company-paid life insurance.
• Paid time off: PTO, parental leave, family care leave, bereavement, jury duty, and voting leave.
• Short-term and long-term disability coverage.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U: Company-paid education benefit program for high school completion, bachelor’s degrees, ELL, and short-form certificates (eligibility requirements apply).

Pay

The hourly wage range for this position is $22.00 to $30.00. The actual hourly rate will meet or exceed the minimum wage applicable to the job location. Additional compensation in the form of premiums may apply in specific circumstances, ranging from $0.35 to $3.00 per hour.

145 W Cache Valley Blvd, Logan, UT 84341-8473, United States of America.