Member Team Lead

Position Summary

Assists management with the supervision of associates in assigned area of responsibility by assigning duties, communicating goals and feedback, training associates on processes and procedures, providing direction and guidance, resolving member complaints and issues, supporting the Open Door Policy, and recruiting, hiring, and scheduling associates.

What you'll do...

• Communicates and supports membership by providing information on membership types, programs, and benefits to current and prospective members, processing memberships, upgrades, and credit accounts, encouraging membership renewals, and participating in sales and marketing events.
• Completes and maintains marketing recaps and other required documentation, striving to meet membership goals and promoting the value of Sam’s Club products and services.
• Provides and ensures member service by acknowledging the member and identifying member needs, assisting members with purchasing decisions, locating merchandise, providing guidance and support to members regarding self-service technology, assisting members with transactions, utilizing registers or self-checkout area, and ensuring club pick-up orders are filled.
• Oversees assigned area of responsibility by handling claims and returns, zoning the area, arranging and organizing merchandise, identifying shrink and damages, organizing and maintaining availability of carts/flatbeds, assisting members with transporting items, utilizing cart retrieval equipment according to company policies and procedures, and maintaining parking lot cleanliness.
• Completes accounting records, files transactions, and other required documentation by following accounting office procedures, providing funds for proper register operation, creating and interpreting financial analysis reports, assisting with accounting-related investigations, preparing daily deposits, preparing and overseeing Cash Fund Transfers, investigating overages and shortages in cash register drawers and accounting office, and maintaining confidentiality and accuracy of financial and personal information.
• Develops, communicates, and implements processes and practices to meet business needs by collaborating with managers, coworkers, customers, and other business partners, analyzing and applying information from multiple sources, monitoring progress and results, and identifying and addressing improvement opportunities.
• Demonstrates, promotes, and supports compliance with company policies, procedures, and standards of ethics and integrity by explaining, guiding, and demonstrating how to apply these in executing business processes and practices, implementing related action plans, using the Open Door Policy, and assisting management with correcting ethical and compliance issues and problems.
• Leads and participates in teams by using and sharing resources, information, and tools, determining customer needs and business priorities, coordinating and executing work assignments, providing advice, feedback, and support to ensure timelines and work quality are achieved, and modeling and helping others with how to adapt to change or new challenges.

Respect the Individual

• Embraces differences in people, cultures, ideas, and experiences, creating a workplace where associates feel seen, supported, and connected through a culture of belonging.
• Creates opportunities for all associates to thrive and perform, helping to attract the best talent.
• Works as a team, builds strong and trusting relationships, communicates with impact, energy, and positivity to motivate and influence.
• Strengthens the team by helping develop and mentor others, recognizing others' contributions and accomplishments.

Act with Integrity

• Maintains and promotes the highest standards of integrity, ethics, and compliance, modeling the Walmart values to support and foster the culture.
• Holds oneself and others accountable, supports Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us.

Serve our Customers and Members

• Delivers results while putting the customer first, making decisions based on reliable information, balancing short and long-term priorities, and considering how own work impacts the team's ability to deliver on our purpose for all stakeholders.
• Strives for excellence by displaying curiosity and a desire to learn, taking calculated risks, demonstrating courage and resilience, and driving continuous improvements.
• Drives continuous improvements, being open to and using new technologies and skills, and supporting others through change.

Competitive Pay and Benefits

• The hourly wage range for this position is $22.00 to $30.00*
• Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances.
• Benefits include health benefits (medical, vision, and dental coverage), financial benefits (401(k), stock purchase, and company-paid life insurance), paid time off benefits (PTO, parental leave, family care leave, bereavement, jury duty, and voting), and other benefits (short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more).
• Live Better U is a company-paid education benefit program for full-time and part-time associates in Walmart and Sam’s Club facilities, offering programs ranging from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Minimum Qualifications

• 6 months retail experience including operating front-end equipment (for example, cash register) AND 6 months customer service experience.
• Must be 18 years of age or older.

Preferred Qualifications

• Leading a front-end team, Supervising experience to include hiring, evaluating, mentoring, developing, and managing the workload of others.