Member Team Lead

About the role

Assists management with the supervision of associates in the assigned area of responsibility, ensuring compliance with company policies and procedures while supporting the Open Door Policy.

Responsibilities

• Assign duties, communicate goals, and provide feedback to associates.
• Train associates on processes, procedures, and member service techniques to resolve complaints and issues according to company guidelines.
• Participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
• Support membership by providing information on membership types, programs, and benefits to current and prospective members.
• Process memberships, upgrades, and credit accounts; encourage renewals; and participate in sales and marketing events.
• Complete and maintain marketing recaps and documentation to meet membership goals.
• Promote the value of Sam’s Club products and services.
• Acknowledge members, identify their needs, and assist with purchasing decisions and transactions.
• Guide members on self-service technology and ensure club pickup orders are filled.
• Oversee the assigned area by handling claims, returns, and merchandise organization.
• Identify shrink and damages, maintain cart availability, and ensure parking lot cleanliness.
• Complete accounting records, file transactions, and prepare financial reports and daily deposits.
• Investigate overages, shortages, and accounting-related issues while maintaining confidentiality.
• Develop and implement processes to meet business needs by collaborating with managers, coworkers, and customers.
• Analyze information, monitor progress, and address improvement opportunities.
• Demonstrate and promote compliance with company policies, ethics, and integrity.
• Lead and participate in teams by coordinating work, providing feedback, and adapting to change.
• Embrace diversity, foster inclusion, and support associate development and recognition.
• Act with integrity, humility, and accountability to support Walmart’s regenerative goals.
• Serve customers and members by delivering results and balancing priorities.
• Strive for excellence by driving continuous improvement and embracing new technologies.

Requirements

• 6 months of retail experience, including operating front-end equipment (e.g., cash register).
• 6 months of customer service experience.
• Must be 18 years of age or older.

Preferred Qualifications

• Experience leading a front-end team.
• Supervisory experience, including hiring, evaluating, mentoring, and workload management.

Benefits

• Competitive pay with performance-based bonus awards.
• Health benefits: medical, vision, and dental coverage.
• Financial benefits: 401(k), stock purchase, and company-paid life insurance.
• Paid time off: PTO, parental leave, family care leave, bereavement, jury duty, and voting leave.
• Additional benefits: short-term and long-term disability, company discounts, military leave pay, adoption and surrogacy expense reimbursement.
• Education benefits: Live Better U program covers tuition, books, and fees for high school completion, bachelor’s degrees, ELL, and short-form certificates (eligibility requirements apply).

Pay

The hourly wage range for this position is $22.00 to $30.00. The actual rate will meet or exceed the minimum wage for the job location. Additional premiums may apply, ranging from $0.35 to $3.00 per hour, based on schedule, facility, season, or specific work performed.

Primary Location: 4625 SE Delaware Avenue, Ankeny, IA 50021-0000, United States of America.