Member Support Specialist

Casual Role

The Member Support Specialist works an early morning, evening, and weekend schedule.

Equipment Inspection

• Visually inspect equipment before class starts to ensure it is in good condition and safe to use.

Studio Tidiness and Equipment Return

• Ensure the studio is tidy and return equipment to standards set by studio management.

Networking and Promotions

• Participate in networking and community events as needed.
• Help promote the studio through various events and activities.

Brand and Standards

• Stay updated with and implement FS8 brand and athletics standards at all times.

Front Desk and Member Relationships

• Work at the front desk to establish relationships with current and potential members.

Sales and Follow-Up

• Make sales phone calls as directed by the manager.
• Follow up on member inquiries during each shift.

Preparation for Classes

• Stock laundry, studio supplies, and roll towels in preparation for classes.

Professionalism

• Wear professional attire and maintain a positive presence in the studio.

Additional Duties

• Perform any other duties as assigned.

Requirements

• Valid CPR and First Aid Certificate.
• Excellent customer service skills.
• Effective communication skills.
• In-depth understanding of Pilates, Tone, and Yoga benefits.
• Passion for learning and attending continued education training.
• Punctuality and reliability.

Qualifications

• Minimum of 20 hours per week.
• 40 calls per shift (as dictated by manager).