Member Support Specialist

Responsibilities

• Answer member emails following Virta policies and standards
• Available for live chat during business hours to answer applicant, pre-applicant, and member questions
• Make phone calls to members to help solve problems and troubleshoot issues
• Properly escalate member concerns to appropriate teams and internal stakeholders to ensure the voice of the member is heard through the company
• Maintain internal success metrics for quality assurance, response times, productivity goals, and accuracy
• Be available to assist with tasks as needed to help support the larger Member Support and Virta teams

Requirements

• 1-3 years of experience in a direct customer facing role
• The ability to navigate seamlessly between multiple member interactions and internal systems while working toward clearly defined Member Support goals
• Experience and comfort using technology, digital tools, and systems (preferably experience with Zendesk)
• Strong and effective communication skills, with the ability to listen and understand an issue and problem solve
• Excellent written and verbal communication skills
• Able to work a variety of shifts and schedules if requested (including nights, weekends, and holidays)
• Comfortable working remotely and self-motivated

Qualifications

• Values-driven culture

Skills

• Empathetic and understanding problem solver
• Fast-paced, constantly evolving environment

Benefits

Information about Virta’s benefits is on our Careers page at: https://www.virtahealth.com/careers.

Pay

$22/hr

Schedule

As a remote-first company, our team is spread across various locations with office hubs in Denver and San Francisco.